Start off your year smarter by getting MAPconnected and benefiting from our newly launched customized benchmarking survey services! Utilize our vast network of your direct peers to get your answers. Find out if you are alone battling with incorrect use of fault or condition codes by taking our first survey. This survey has been individually…

Subtopics to be discussed in Benchmark Round Robin: What parts of the Work Order are used to complete a claim? Which specific elements of each section are validated by your systems: Header | Vehicle | Admin | Dealer Info | Repair | Parts Which specific elements are required vs. optional? What triggers a manual review…

Our next Benchmark Round Robin event offers an opportunity to understand relative performance and hear best-in-class processes from your industry peers regarding: Collecting and Analyzing Warranty Data Strategies Collaborating Between Warranty, Quality and Engineering Teams Risks and Challenges Following the event the group will additionally benefit from extended discussion opportunities setup as a private group…

Our next survey stems from a request at the Vehicle Service & Warranty Lifecycle Summit 2022. Utilize our vast network of your direct peers to get your answers using our benchmarking survey services. This 5-minute survey is designed to identify who is using “module mileage” in their automated claim adjudication process. Answers are confidential and…

Join us for our latest EV webinar series event covering an extremely relevant and important topic of interest across the Warranty Lifecycle for OEM’s, Fleet & Service Managers & Insurance. We will cover topics such as: Deciding the battery service strategy that fits your business Costs and challenges associated with the most common EV battery…

Navistar hosted MAPconnected members to their Parts Return and Product Review Center near San Antonio, Texas for a half-day facilitated benchmark session to tour and review their processes along with networking dinner on the Riverwalk. 7 OEM Participants: BraunAbility – Caterpillar – Cummins – Ford – GM – Navistar – Nissan This busy center supports…

Are you using Artificial Intelligence (AI) in Warranty Claims Adjudication? Our next Survey is designed to identify if and how Artificial Intelligence (AI) is used to aid Warranty Claims Adjudication and what KPI’s or other tools are being used at your enterprise. The Survey results will be shared at our upcoming June Round Robin and…

Subtopics to be discussed in Benchmark Round Robin opportunity to understand relative performance and hear best-in-class processes from your industry peers regarding: Using Artificial Intelligence (AI) As An Anomaly Detection Tool Establishing AI/ML KPI’s, Rules And Other Tools Following the event the group will additionally benefit from extended discussion opportunities setup as a private group…