Our 1st Benchmark Round Robin 2024 offers an opportunity to understand relative performance and hear best-in-class processes from your industry peers regarding: Customer surveys Inbound claims: Via online submissions and phone calls Dealer tool simplifications Contacts per claim, speed of claim resolution and speed of answer Claim-handling: Speed and accuracy Control for dealer over-repair and…

Our Vehicle Recall Risks and Costs Survey takes just 5-minutes to learn your relative peer performance in the areas of: Compliance | Consumer Outreach | Data Mitigation | Data Strategies | Cost Recovery Sample questions include: By the following vehicles ages what are minimum completion percentages targeted? What criteria is used to make risk classifications?…

Join us in a 60-minute facilitated round-robin benchmark opportunity to understand relative performance and hear best-in-class processes from your industry peers as we review the Vehicle Recall Risks and Costs Survey that all participants will complete. The survey will benchmark elements such as: Compliance Consumer Outreach Risk Mitigation Data Strategies Cost Recovery Stout will further…

Our next Survey will be a collection of 20-minute interviews with OEMs, Dealers and 3rd party claims processors around the following key topics: Feedback via internal or external surveys Claims processing – auto vs. manual DMS integration and data capture Dealer tools warranty coverage determination Scan tool requirements Claims payment and reconciliation Genie in a…

The motor vehicle warranty landscape is rapidly changing for Tier-1 suppliers. Historically, suppliers have been able to manage warranty expenses through vigorous analysis of physical part returns and negotiation of favorable technical factors with their customers. Recent changes in some warranty cost-sharing programs is resulting in the need to shift supplier warranty focus from solely…

We will share a compiled benchmark report based on individual interviews with warranty processors and claims administrators. Throughout the presentation of the 4-subtopics below we will also open the discussion for participant feedback and questions to help you understand your relative performance. Key topics to be covered: Flat Rate Manual (Labor Time Guide) integration with…

Our next Survey has been commissioned by a MAPconnected Member OEM. Please take 5-minutes to understand your relative performance by answering similiar questions such as: What type of spend are you sharing with suppliers? What issues are used for establishing share rates? How do you handle cost recovery for Field Actions? Field Actions/Extraordinary spend? All…

General Motors invited MAPconnected Warranty, Aftersales & Aftercare Services Network to contribute to a facilitated Club Study on April 18-19 including a Warranty Parts Center tour and Networking Dinner. Attended by 25+ Executives representing: Bridgestone | Cummins | Ford Motor Company | Cummins | General Motors | Navistar | Nissan North America | Re: Build…