MAPconnected looks to empower our members with actionable insights deeply rooted in warranty data and best practices. Our first benchmark project will allow OEMs to see exactly how they perform relative to industry peers regarding: Subtopics to be discussed in Benchmark Round Robin: What is your overall process for developing flat rates or labor time…

One of our Business Partners, We Predict and their strategic partners have completed the necessary legal agreements to bring millions of repair orders across the industry together and provide real, sharable comparisons for the first time in the Deepview True Cost study. With broad differences in markets, practices and allowances, having a fair competitive comparison…

Our next Benchmark Round Robin event will offer an opportunity to understand relative performance and hear best-in-class processes from your industry peers regarding: • What customer communication methods resonate with vehicle owners • What tools and methods are used to significantly improve repair rates • OEM versus dealer responsibilities • Recall administration effective reporting •…

Warranty Risk Management is the least understood, yet most impactful aspect of Warranty Program Design. Accurate Cost Per Unit (CPU) forecasts are the foundation of stable prices, right-sized reserves, higher profits, and higher customer satisfaction/loyalty. Yet, nine-times-out-of-ten, they are prone to errors which can lead to unnecessary increases in premiums. To help you gain a…