Our next survey has been commissioned by a MAPconnected Heavy Truck OEM to help them understand relative performance with their direct industry as well as the entire motor vehicle industry. Take just 5-minutes to complete these warranty questions and benefit from the full confidential results report by the end of August. Sample questions to include:…

Artificial Intelligence is a hot topic, yet many organizations don’t know where or how to start. Join us for this interactive webinar, during which we will cut through the “noise” and discuss real-world best practices for deploying AI. Terry Busch – former Chief Data Officer for the U.S. Defense Intelligence Agency (1997-2020) will share best…

MAPconnected’s summit will provide unrivaled industry perspectives through strategic roundtable discussions, valuable peer connections and real-business cases focused on streamlining and strengthening your Warranty Lifecycle Roadmap for leading automotive, powersport, bus, truck, construction, and agricultural equipment OEMs, parts and equipment suppliers, their retailers, dealers, distributors, logistics and services providers. What job disciplines are relevant? Warranty…

Please take the survey to find out relative peer performance on our Driving Warranty Customer Satisfaction Benchmarking Survey. Sample questions to include: What are your key dealer issues negatively affecting customer warranty satisfaction? What are the key OEM issues negatively affecting customer warranty satisfaction? Does your company utilize an app for warranty review and/or decisioning?…

Our 1st Benchmark Round Robin 2024 offers an opportunity to understand relative performance and hear best-in-class processes from your industry peers regarding: Customer surveys Inbound claims: Via online submissions and phone calls Dealer tool simplifications Contacts per claim, speed of claim resolution and speed of answer Claim-handling: Speed and accuracy Control for dealer over-repair and…

Our Vehicle Recall Risks and Costs Survey takes just 5-minutes to learn your relative peer performance in the areas of: Compliance | Consumer Outreach | Data Mitigation | Data Strategies | Cost Recovery Sample questions include: By the following vehicles ages what are minimum completion percentages targeted? What criteria is used to make risk classifications?…

Join us in a 60-minute facilitated round-robin benchmark opportunity to understand relative performance and hear best-in-class processes from your industry peers as we review the Vehicle Recall Risks and Costs Survey that all participants will complete. The survey will benchmark elements such as: Compliance Consumer Outreach Risk Mitigation Data Strategies Cost Recovery Stout will further…

Our next Survey will be a collection of 20-minute interviews with OEMs, Dealers and 3rd party claims processors around the following key topics: Feedback via internal or external surveys Claims processing – auto vs. manual DMS integration and data capture Dealer tools warranty coverage determination Scan tool requirements Claims payment and reconciliation Genie in a…