MAPconnected looks to empower our members with actionable insights deeply rooted in warranty data and best practices. Our first benchmark project will allow OEMs to see exactly how they perform relative to industry peers regarding: Subtopics to be discussed in Benchmark Round Robin: What is your overall process for developing flat rates or labor time…

One of our Business Partners, We Predict and their strategic partners have completed the necessary legal agreements to bring millions of repair orders across the industry together and provide real, sharable comparisons for the first time in the Deepview True Cost study. With broad differences in markets, practices and allowances, having a fair competitive comparison…

Our next Benchmark Round Robin event will offer an opportunity to understand relative performance and hear best-in-class processes from your industry peers regarding: • What customer communication methods resonate with vehicle owners • What tools and methods are used to significantly improve repair rates • OEM versus dealer responsibilities • Recall administration effective reporting •…

Warranty Risk Management is the least understood, yet most impactful aspect of Warranty Program Design. Accurate Cost Per Unit (CPU) forecasts are the foundation of stable prices, right-sized reserves, higher profits, and higher customer satisfaction/loyalty. Yet, nine-times-out-of-ten, they are prone to errors which can lead to unnecessary increases in premiums. To help you gain a…

MAPconnected’s Summit will provide unrivaled industry perspectives through strategic roundtable discussions, valuable peer connections and real-business cases focused on streamlining and strengthening your Warranty Lifecycle Roadmap for leading automotive, powersport, bus, truck, construction, and agricultural equipment OEMs, parts and equipment suppliers, their retailers, dealers, distributors, logistics and services providers.   Do I need to be…

Our next Benchmark Round Robin will offer an opportunity to understand relative performance and hear best-in-class TRAINING processes from your industry peers and has been requested by CUMMINS, one of MAPconnected’s early adopter companies, who will be represented by their Warranty Functional Excellence Director. Round Robin Topics to include: Types of training associated with warranty…

Our 1st Benchmark Round Robin 2022 offers an opportunity to understand relative performance and hear best-in-class processes from your industry peers regarding: What percentage of claims do you manually review versus auto/system review and pay? How do you determine, or how does your system determine when a claim should go to manual assessing? How does…

Our next Benchmark Round Robin event will offer an opportunity to understand relative performance and hear best-in-class processes from your industry peers regarding: What is your battery warranty? If a battery needs to be replaced, what is your procedure? Prior Approval? Do you allow a dealer to order a battery or would a battery have…