April 30, 2026
Newsletter 24-7 Members Hub • Leadership Xchange Groups • Service & Warranty Lifecycle
From Dealer Reality to AI Decisions: What’s Changing in Warranty
From factory-floor benchmarking to dealer workflow insights and emerging AI applications across the warranty lifecycle
Warranty performance is defined less by policy—and more by how work actually happens in the field.
From dealer claim entry to repair execution and downstream recovery, the gaps between design and reality are where the biggest costs, delays, and inconsistencies show up. Increasingly, leaders are using real operational environments, peer benchmarking, and structured data to understand not just what is happening—but why.
This week’s MyWarrantyNetwork Connect focuses on that connection between strategy and execution: what it looks like on the factory floor, how leading organizations are building more structured early warning approaches, and where AI is starting to support—not replace—decision-making across the warranty lifecycle.
See how peers are approaching these topics in practice and bring back ideas you can apply right away. Join today!
Read on for:
- Spring Club Study & AI-SWLM Think Tank Meetup
- Warranty Admin Xchange Insights: Where Manual Review Still Matters
- Next AI-SWLM Sponsored Showcase: Toyota and Pegasystems Case Study
- MAPconnected Events Lineup Across Warranty, Service & Quality Lifecycle
Back to the Factory Floor: Where Warranty Strategy Gets Tested in Practice
Spring Club Study & AI-SWLM Think Tank Meetup
Modern Warranty Decision-Making: Manual Foundations to AI Diagnostics
June 17–18, 2026 | Mitsubishi Logisnext Customer Experience Center — Houston, TX
The energy from last year’s Bridgestone-hosted Club Study continues to shape conversations across the MAPconnected network—because the value came from seeing operations firsthand, benchmarking with peers, and working through real challenges together.
This year’s Club Study builds on that momentum with 1.5 days inside Mitsubishi Logisnext’s new Customer Experience Center, combining facilitated benchmarking, coordinated tours, warranty failure analysis, and an AI-SWLM Think Tank meetup designed to connect operational realities with practical AI application.
Participants move through real-world workflows—from diagnosis and repair to claim submission and adjudication—examining where friction occurs, where decisions slow down, and how process design impacts accuracy, cycle time, and overall warranty performance.
The AI-SWLM Think Tank portion extends that work by identifying focused, high-impact AI use cases across the lifecycle—from improving symptom capture and diagnostics to supporting claim accuracy, reducing rework, and strengthening decision support without removing human oversight.
Warranty Admin Xchange Group Recap
Where Manual Review Still Matters—and Where It Shouldn’t
The second Warranty Administration Xchange Group explored a challenge many organizations are actively navigating: how to balance automation with the need for informed human judgment.AI-SWLM Think Tank Sponsored Showcase:
From Warning Signs to Action: Warranty Early Warning Detection
Toyota & Pegasystems Case Study | Sponsored by Pegasystems
May 12 | 3:00 PM – 4:00 PM ET | Virtual | Open To All
Warranty teams already have enough data to spot emerging issues early. The problem is not detection—it’s separating signal from noise and routing the right issues to the right teams fast enough to matter.
Repeat claims, field notes, and quality alerts often surface early warning signs, but without clear prioritization and ownership, they stall instead of triggering coordinated action across warranty, quality, engineering, and service.
This session explores how leading organizations are building more structured early warning approaches that improve triage, reduce response time, and turn fragmented signals into actionable workflows without adding operational complexity. It is part of the AI-SWLM Think Tank Sponsored Showcase Series.
Speakers:
- Mike Mora, Sr. Manager | North America Quality Systems, Toyota
- Luis Izarra, Sr. Manager | Cloud Solution Architect – Chief Product Owner – North America, Toyota
Moderator: Ed Allen, Industry Market Leader, Pegasystems
Explore how OEMs are moving from reactive warranty management to structured early warning systems that improve coordination and speed of action across functions.
MAPconnected Events: April – October
Virtual:
April 30 11:00 AM–12:00 PM ET
AI-SWLM Think Tank Showcase: To Infinity (Loop) and Beyond: Agentics Aftersales Quality | Upstream Case Study
May 12 3:00–4:00 PM ET
AI-SWLM Think Tank Showcase: From Warning Signs to Action: Warranty Early Warning | Toyota and Pega Case Study
May 14 3:00–4:00 PM ET
Technical Assistance Centers (TAC) Xchange: TAC Strategy & Technology Enablement
May 19 11:00 AM–12:15 PM ET
Parts Return & Quality Analysis Xchange: Defining a Robust Parts Analysis Process & Logistics Cost Control
May 20 3:00–4:00 PM ET
Purchasing & Supplier Cost Sharing Xchange: Recovery Models & Effectiveness
June 9 3:00–4:00 PM ET
AI-SWLM Think Tank Showcase: Smarter Warranty Decisions: How AI Drives Claims Accuracy & Reduces Costs | CARS Protection Plus & Circuitry.ai Case Study
August 13 3:00–4:00 PM ET
Warranty Administration Xchange: Identifying & Managing Unsubstantiated Warranty Claims
In-Person:
June 17–18
Spring Club Study & AI-SWLM Think Tank Meetup in Houston: Modern Warranty Decision-Making: Manual Foundations to AI Diagnostics
October 19–21
Service & Warranty Lifecycle Annual Summit 2026 — Detroit
Why Join Xchange Groups
Leadership Xchange Groups are now active across six focus areas—Parts Return & Quality Analysis, Warranty Administration, Recall, Customer Campaigns & Legal, TAC, Financial Products & Insurance, and Purchasing & Supplier Cost Sharing—bringing together peers to assess what’s working, challenge assumptions, and solve real operational problems.
Peer benchmarking. Member-driven agendas. Real operational insight.
I’m happy to answer any questions as you consider which membership is the best fit for your organization. Email me at info@mapconnected.com or fill out an online form.
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