At the VIP Dinner during the MAPconnected Service & Warranty Lifecycle Summit, the conversation moved quickly beyond theory and into execution.
Sponsored by the AI-SWLM Think Tank, this closed-room discussion helped kick off the Summit with a candid look at how AI is already reshaping the front lines of service and quality inside OEMs. On stage together:
Josh Cohen, Manager, Global Warranty Strategy & Operations, GM
Michael Cavaretta, Senior Director, Quality & Industrial System Analytics, Ford
Delivered a clear message: progress doesn’t come from waiting for perfect models — it comes from delivery.
“At some point, draw a line in the sand and deliver the technology.”
— Michael Cavaretta, Ford
This is exactly why the AI-SWLM Think Tank exists: to move leaders past hesitation and into real, executable action across service, warranty, and lifecycle operations.
Join the AI-SWLM Think Tank through MyWarrantyNetwork membership packages and gain full access to the full MAPconnected engagement ecosystem:
AI-SWLM Think Tank | Leadership Xchange Groups | MyWarrantyNetwork Members Hub