New Xchange Leadership Groups Forming!

Member-driven, insight-rich collaboration — built around your priorities.

As MAPconnected enters its next phase of growth, we are launching member peer benchmarking groups designed for senior leaders. These executive-level forums will focus on strategy, governance, and enterprise impact—moving beyond day-to-day operations.

Each group convenes in a closed-door, facilitated environment and is built around targeted themes and member-driven priorities, enabling meaningful dialogue on the issues that truly shape business outcomes.

Annual Cadence – A blended format combining in-person depth with virtual flexibility:

  • 4 benchmarking sessions annually
  • 1 in-person session at the Service & Warranty Lifecycle Summit (Oct 19–21, Detroit)
  • 3 virtual peer round robins (February, May, August)

What Makes These Groups Different:

  • Approved participation to ensure open, relevant dialogue
  • Benchmark-driven agendas focused on peer comparison, not theory
  • Give-and-take engagement model—all participants contribute
  • MAPconnected facilitation to keep discussions structured, compliant, and actionable

Participation Requirements:

  • Invitation required (approval based on role and relevance)
  • Active MAPconnected Annual Membership
  • Commitment to a give-and-take benchmarking model
  • Agreement to the member-driven defined agenda and engagement format

Xchange Groups Forming:

✅ Compare approaches with OEM peers
✅ Share insights on strategy, governance, and scalable business tech initiatives
✅ Walk away with actionable, peer-tested strategies

Submit Your Interest Below In These Xchange Groups:

#1 Purchasing, Supplier Management, Quality, Warranty, Cost Recovery. Finance, Risk, and Legal executives supporting supplier negotiations and governance

Recovery effectiveness, contract enforcement, and supplier accountability.

#2 Group established Aug 2025. Accepted New Members. Current OEMs: Ford, Hyundai, Hyundai Canada, Kia, Toyota, Bridgestone

Tech Ops & Support, Tools, Quality, Cust Service, Warranty, Engineering, Field Ops, Diagnostics, Hotline

Tech & strategy to support modern diagnostics, warranty & prior approval governance, and dealer support

#3 Recall, Customer Campaign, Quality, Warranty, Vehicle Buyback, Field Ops, Finance, Risk, Legal

Decision frameworks, risk assessment, accountability, OTAs, customer satisfaction, emerging regulatory compliance, AV & SDV

#4 Financial Products, F&I, Insurance & Risk Management, Warranty & Extended Service Contracts, Alternative Risk, Finance, Treasury, Corporate Strategy

Manage risk, improve capital efficiency, enhance dealer alignment, strengthen financial product performance, and enhance end-user loyalty

#5 Parts Return, Quality & Reliability Engineering, Supplier Quality, Warranty, Field Performance & Service Engineering

Improve quality outcomes, reduce waste, accelerate issue resolution, and strengthen supplier accountability

#6 Warranty Ops & Systems, Aftersales, Claims, Warranty Policy, Dealer Support & Training, Cost Control

Improve claims quality, control costs, support dealers effectively, and enhance operational consistency