In a recent conversation with Jennifer Jones, Global Lifetime Warranty Chief at Ford Motor Company at Service & Warranty Lifecycle Summit, we explored how Ford is redefining the way it thinks about warranty and quality.
Rather than focusing on warranty spend, Jennifer described a strategic shift toward lifetime quality—improving product reliability from the start and reducing warranty costs as an outcome, not the goal.
This shift in mindset reflects where Ford is heading:
🔹 Moving beyond cost recovery to long-term quality and reliability
🔹 Strong cross-functional alignment with product development and FCSD
🔹 Global collaboration to drive consistent cost reduction and recovery practices
🔹 A holistic view of warranty, parts returns, and supply recovery
Click to view the video below
“Investing in industry engagement brings fresh ideas and broader context back to the team” Jennifer Jones, Ford Motor Company
These are the type of conversations members are having in MyWarrantyNetwork Members Hub and the newly forming Leadership Xchange Peer Groups.
- Purchasing & Supplier Cost Sharing Group (2/17 3:00-4:15 pm ET)
- Recall, Customer Campaigns & Legal Group (2/19 11:00-12:15 pm ET)
- Financial Products & Insurance Group (2/19 3:00-4:15 pm ET)
- Parts Return & Quality Analysis Group (2/24 11:00-12:15 pm ET)
- TAC Technical Assistance Centers Group (2/24 3:00-4:15 pm ET)
- Warranty Administration Group (2/26 3:00-4:15 pm ET)
If these topics are high on your agenda, now is the time to subscribe and become a member—and start benefiting from year-round peer insights, beginning with our February meetups.
Jennifer and her team also presented at the Service & Warranty Lifecycle Summit on “Approaching Low-Cost Repair at Ford.” In addition to free tickets to the annual leadership summit, members also receive full access to speaker presentations and exclusive content from all the sessions. Join today and receive the full set of Summit 2025 recordings!