24-7 Members Hub • Leadership Xchange Groups • Service & Warranty Lifecycle
March 25, 2026 Newsletter
Do Your Claims Processes Have Efficiency Gaps?
Stellantis and ServiceNow Show How They Are Closing Them April 23
Two themes are coming through clearly right now: structure and action.
Across the network, leaders are digging into how programs are built—who owns risk, how claims are governed, and where breakdowns actually occur. At the same time, conversations are shifting toward how data and AI can be used in practical ways to move faster, make better decisions, and prevent issues earlier in the lifecycle.
What’s making these discussions valuable is the ability to connect both sides. Not just defining the right structure, but seeing how it holds up in execution. Not just exploring AI, but understanding where it’s already driving impact.
This week’s MyWarrantyNetwork Connect highlights where those conversations are happening and how members are turning insight into action.
There’s still room to plug in, catch up, and benefit from the conversations already underway. Join today!
Read on for:
In-Person Club Study: June 17-18 | Modern Warranty Decision-Making: Manual Foundations to AI Diagnostics – Mitsubishi Logisnext Customer Experience Center, Houston
AI Case Study April 23: Stellantis & ServiceNow: Reducing Claims Warranty Costs
What You Might Have Missed: Financial Products Insurance Xchange Group Blog
Can’t Wait To See It? Industry Study: 30 OEM Claim Entry Workflows & Screenshots
Next Up: Virtual Xchange Groups & AI-SWLM Think Tank Showcases
MAPconnected Supports the Society of Automotive Analysts Recall Summit April 28
Member Experience:Laura Kelly, VP Vehicle Services Group – Advantage Technical
Signed Up Yet? The 2026 In-Person Facilitated Club Study Drives the Next Wave of Warranty Innovation
June 17–18, 2026 | Modern Warranty Decision-Making: Manual Foundations to AI Diagnostics
Mitsubishi Logisnext Customer Experience Center – Houston, TX
MAPconnected’s 4th Annual Club Study brings together executive peers for benchmarking and hands-on learning in a factory environment—going beyond traditional discussion formats.
Building on a history of high-impact gatherings:
2025 Bridgestone | Tennessee | Unlocking Cost Efficiency: Smarter Warranty, Parts Return & Repair Strategies: Hosted at Bridgestone’s facilities, seven OEMs participated, including Bridgestone, Cummins, Ford, GM, Kia, Toyota, Slate, along with AI-SWLM Think Tank service providers.
2024 General Motors | Michigan | Warranty Claim Processes, Systems & Cost Sharing Club Study: Hosted at General Motors, 25+ executives attended, including Bridgestone, Cummins, Ford, GM, Navistar, Nissan, Re:Build, Peterbilt, and Volkswagen Group of America.
2023 International Motors/Navistar | Texas | Parts Return And Supplier Recovery Club Study: Hosted at Navistar’s Parts Return and Product Review Center near San Antonio, TX, seven OEMs attended—BraunAbility, Caterpillar, Cummins, Ford, GM, Navistar, Nissan—reviewing warranty parts, testing processes, and end-to-end claim handling.
Why you can’t miss this year’s event:
Hands-on learning: Tour assembly and technical operations, analyze warranty failures, and brainstorm practical applications of process improvements and AI-enabled technology.
Interactive peer sessions: Deep-dive into operational challenges, share approaches, and collaborate on solutions with OEM and supplier peers.
Program highlights:
June 17: Focus on improving consistency and accuracy in manual claim assessments and supporting upstream diagnostics, followed by a networking dinner sponsored by AI-SWLM Think Tank.
June 18: Explore the full Repair‑to‑Claim workflow with practical, high-impact AI applications in mind.
Fix the Leak: Reducing Warranty Costs Across the Claims Lifecycle
Discussion Featuring: • Jerome Clerc, IT Domain Manager, Aftersales – Warranty & Recall Campaign, Stellantis • Abhi Rele, Head of Product, Manufacturing, ServiceNow
Warranty leakage continues to impact margin across many OEM organizations—not because policies are unclear, but because execution breaks down across systems, approvals, and supplier recovery workflows.
In an upcoming MAPconnected webinar, sponsored by ServiceNow, we’ll examine where warranty claims processes lose efficiency and how leading manufacturers are improving control without slowing operations.
Topics include:
• Where leakage occurs across the claims lifecycle • Connecting claims, supplier recovery, and root cause data • Using AI-assisted review to reduce manual effort • Automating decisions while maintaining governance • What a realistic improvement path looks like over the next 12 months
Xchange Group Insights: What You Might Have Missed
Financial Products Insurance Xchange Group: Program Structure & Risk Architecture | February 19
Structure Drives Outcome
“Your customer experience is a reflection of your program structure.”
At the first Financial Products & Insurance Xchange Group session, OEM leaders stepped back from execution to examine a critical issue: how program structure decisions around risk, obligors, and governance directly shape customer experience, dealer relationships, and financial outcomes. The discussion highlighted that many programs evolve over time without intentional design—creating friction that surfaces years later.
The group is now building a benchmarking framework to compare models and move into performance-focused discussions on attach rates, profitability, and portfolio strategy in the next session on April 14: Product Performance, Penetration & Profitability.
Each group’s agenda is shaped by member‑identified needs—keeping discussions anchored in the issues that matter most to today’s service and warranty leaders.
Read Insights from the first round of Xchange Group Meetups:
Industry Study Coming: Warranty Through The Eyes of Dealers
Launching in April, the study analyzes dealer-facing warranty claim entry processes across more than 30 OEM spanning multiple industries—including automotive, powersports, heavy truck, RV, and construction equipment—providing a rare cross-industry view of how warranty administration is experienced by dealers.
Why This Study Matters
• Validate current warranty processes • Identify friction points and improvement opportunities • Benchmark performance against competitors and best-in-class organizations
The goal is simple: understand warranty processes from the dealer’s perspective—whether or not that aligns with how OEMs believe the process works.
🔗 Contact usfor sponsorship information, interviews and inclusion opportunities.
Next Up: Virtual Xchange Group Meetups and AI-SWLM Think Tank Sponsor Showcases
Join us to benchmark product performance, penetration, and profitability across OEM financial product portfolios—looking closely at attach rates, margins, and lifecycle profitability, with a focus on strengthening extended protection program engagement and results.
Join this peer benchmarking session to explore strategies for reducing manual claim assessments—particularly for claims paid using outside labor guides—while improving efficiency in reviewing labor rate and parts mark-up increase requests, including potential AI applications.
Join conversations with Bridgestone, Ford, Kia, Cummins, Stellantis, Toyota, VW…
Facilitator: Mike Roberts, President MR Insights
April 21 | 3-4pm ET | Open To All
Recall, Customer Campaigns & Legal | Exploring The Decision To Recall
Join us in a benchmarking session that takes a qualitative and quantitative look at how organizations incorporate regulatory actions, warranty claims, field incidents, customer complaints, technical investigations, and other emerging risks.
Facilitator: Ray Roth, Director Disputes Claims & Investigations, Stout
April 23 | 11-12pm ET | Open To All
AI-SWLM Think Tank Showcase | Stellantis & ServiceNow Case Study | Fix the Leak
Join this interactive session to see real-world examples of how manufacturers are automating claims processing, reducing leakage, and improving supplier recovery, with practical takeaways you can bring back to your team.
Speakers: Jerome Clerc IT Domain Manager Aftersales Warranty & Recall Campaign – Stellantis and Abhi Rele, Head of Product Manufacturing – ServiceNow
April 30 | 11-12pm ET | Open To All
AI-SWLM Think Tank Showcase – Upstream Case Study: Stay Tuned!
May 12 | 3-4pm ET | Open To All
AI-SWLM Think Tank Showcase – Pegasystems Case Study: Stay Tuned!
Join this peer benchmarking session to explore technician certification requirements for TAC access, the integration and use of scan tool and diagnostic data, TAC’s role in dealer diagnostics and workstations, and how organizations measure issue resolution rates and involve TAC teams in OEM prior approval decisions.
May 19 | 11-12:15pm ET | Xchange Group
Parts Return & Quality Analysis | Defining A Robust Parts Analysis Process & Logistics Cost Control
Join this peer session to explore ownership and escalation models, link parts analysis to engineering and warranty actions, improve first-time fix rates, benchmark logistics strategies, and review advanced approaches for complex assemblies.
Facilitator: Daryl Kreskowiak, Former Manager of Supplier Warranty Cost Recovery, Stellantis
May 20 | 3-4:15pm ET | Xchange Group
Purchasing & Supplier Cost Sharing: Stay Tuned!
June | Open To All
AI-SWLM Think Tank Showcase – Circuitry.AICase Study: Stay Tuned!
13th Annual Automotive Recalls Summit hosted by SAA – Society of Automotive Analysts
April 28 | 12:30pm – 3pm ET | Hyatt House Royal Oak, MI | Join In-Person or Virtually
Presented in collaboration with SAA and Stout and sponsored by LexisNexis Risk Solutions, this must-attend event is for anyone navigating the high-stakes world of automotive safety, compliance, and quality. Expect bold conversations, hard data, and actionable insights across the issues defining recalls today:
Recall trends decoded — The latest on recall size, type, and scope, and what the numbers are really telling us.
What’s fueling the surge — A deep dive into the industry forces driving elevated recall activity.
Sensors, ADAS & the road to autonomy — Why vehicle sensors are failing and what that means for the future of automated driving.
Aftermarket & counterfeits — The growing threat of aftermarket recalls and counterfeit parts you can’t afford to ignore.
The decision to recall — Exploring the data, benchmarks, and judgment calls behind one of the most consequential, and costly, decisions in the industry.
The cost of getting it wrong — The latest on warranty and recall costs, and how leading companies are fighting back.
MAPconnected members can attend for free, either online or in person, using Sponsor Code: YTRNNNO0.
“MAPconnected is creating conversations that never existed before. In 25+ years supporting OEM tech lines, I’ve never seen an opportunity like this—bringing people together, sparking real discussions, and deepening industry understanding.”
Laura Kelly VP Vehicle Services Group – Advantage Technical
Laura was instrumental in getting the Technical Assistance Center (TAC) Xchange Group off the ground in August 2025. And today, the group has taken on a life of its own with 6 OEM TAC leaders refining support models, strengthening diagnostics, and defining meaningful performance benchmarks together. Hear her testimonial in the video.
Why Join Xchange Groups
Leadership Xchange Groups are now active across six focus areas—Parts Return & Quality Analysis, Warranty Administration, Recall, Customer Campaigns & Legal, TAC, Financial Products & Insurance, and Purchasing & Supplier Cost Sharing—bringing together peers to assess what’s working, challenge assumptions, and solve real operational problems.
Peer benchmarking. Member-driven agendas. Real operational insight.
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