July 1, 2026 Newsletter
24-7 Members Hub • Leadership Xchange Groups • Service & Warranty Lifecycle
New Xchange Group Launch + AI in Warranty: What OEMs Are Building Now
Calling All Quality & Warranty Data Field Services Execs!
MAPconnected is launching the Field Services Connected Data Exchange Group, hosted by former Ford Motor Company Engineer – Jennifer Jones Wheeler—an executive forum for leaders who know traditional service models are falling behind. This peer group challenges leaders to turn connected data into real advantage, pressure-test strategies, and share what actually works across diagnostics, field intelligence, and repair decisions. The focus: predicting failures, accelerating response, and outperforming through data-driven service. The first virtual session will take place July 21, 11:00–12:15 ET. |
Watch the Complete AI-SWLM Showcase Series
All four AI-SWLM Think Tank Showcase sessions featuring OEMs and technology leaders are now available on demand, highlighting practical AI applications across warranty, quality, claims, and service lifecycle management.
1. Fix the Leak: Reducing Warranty Costs and Reclaiming Margin Across the Claims Lifecycle
Presenters: Stellantis & ServiceNow
2. To Infinity (Loop) and Beyond: Agentic Aftersales Quality
Presenter: Upstream
3. From Warning Signs to Action: Warranty Early Warning Detection
Presenters: Toyota & Upstream
4. Smarter Warranty Decisions: How AI Drives Claims Accuracy & Reduces Costs
Presenters: CARS Protection Plus & Circuitry.ai
Across the series, the conversation reflects a clear shift: AI is moving from experimentation to operational execution across warranty and service functions.
Ready to start a pilot? We are actively looking for candidates to validate the accuracy of a tech partner’s system that automatically adjudicates labor rates and time allowances at scale. Reach out if interested to info@mapconnected.com.
Watch ALL 4 Recordings & get the presentations!
