MAPconnected’s AI‑Service & Warranty Lifecycle Management (AI‑SWLM) initiative keeps accelerating forward—bringing peer‑built AI use cases from concept to operational traction.
What’s Next: Tuesday, September 10 — Virtual Meetup
This session will unveil the 4th and 5th AI Use Case Roadmaps, developed through collaborative insights originating from MAPconnected’s Spring Club Study in Nashville.
Use Case 1: AI Early Warning Scout — Detect Early. Act Faster. Fail Never
Presented by:
- James Kiriazes, Director of Customer Quality Engineering, Bridgestone Americas
- Petchiraj Piramuthu, Head of Data & AI, Tavant
Why this matters:
Currently, warranty and quality teams rely on slow, manual reviews of technician notes, customer calls, and IoT signals—often allowing emerging issues to slip through until it’s too late. The Early Warning Scout roadmap aims to flip that script through AI-powered speed and strategic insight, targeting:
- Over 95% visibility into emerging issues
- Up to 5% reduction in warranty spend and a 25% drop in recall exposure
- Over 30% faster root-cause analysis and corrective actions
- Feedback loop to R&D within 48 hours
- First-time fix rates exceeding 85%
Proactive customer outreach before escalation occurs.
Use Case 2: AI-Driven Digital Signature for 12V Battery Failure Analysis
Presented by:
- Jason Masker, Director of Solutions Architecture, Upstream Security MAPconnected
This initiative demonstrates how AI and generative capabilities are being applied to detect and prioritize 12V battery failures—and potentially other critical vehicle components. Outcomes include:
- 3–5% reduction in warranty costs
- Faster root-cause analysis and triage
- Intelligent prioritization of field issues by urgency and scale
Enhanced customer satisfaction through proactive, insight-led action
What’s Made AI-SWLM So Effective?
Since launching, AI‑SWLM has built momentum—from near monthly virtual meetups and an in‑person collaborative session in Nashville hosted by Bridgestone to now delivering virtual roadmaps that directly address operational pain points. These sessions are more than theory—they’re framing real, drop-in solutions with measurable impact across warranty, service, and quality workflows.
“Participants explored five AI-driven concepts, pinpointed success factors and early challenges, and outlined actionable roadmaps to transform these ideas into generative AI solutions—from ideation to Proof of Concept (PoC) projects.”
Join Us Live—Tuesday, September 10 at 2:00 PM ET
- Presentation: 4th & 5th AI Use Case Roadmaps: Early Warning Scout & 12V Battery AI
- Format: Virtual Interactive Webinar, packed with peer insights, real-world learnings, and roadmap clarity.
- Who Should Attend: Warranty lifecycle professionals, claims analysts, service managers, AI innovators, and tech leaders looking to accelerate AI adoption in their operations.
🔗 Register Here: MAPconnected’s AI‑SWLM Think Tank—September 10