Welcome to the first edition of the MAPconnected Monthly Newsletter.
As our network expands, we’re diving deeper into the insights, ideas, and initiatives shaping service, warranty, and aftersales. This monthly edition is your direct line into what’s next for MAPconnected and MyWarrantyNetwork Members Hub & Marketplace.
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In this launch issue, you’ll find two key highlights for the
2025 Vehicle Service & Warranty Lifecycle Summit Series:
🔸 Agenda Launched
🔸 New Focus Day Added 10/22: Connected Commercial Vehicles & Future Of Movement
This high-impacgt forum explores how connectivity, telematics, and data are transforming fleet operations and the entire vehicle lifecycle.
Analytics, Data, and Service:
Fueling A Smarter
Customer-First World
Join us for one – two or three days of case studies, AI-driven insights, and proven strategies to
optimize your data to accelerate decisions. enhance supplier supplier collaboration, and elevate customer satisfaction. Benchmark and network with leading OEMs and industry experts shaping the future of aftersales, service and warranty.
10/20-22 Main Summit
10/22 Connected Commercial Vehicles & Future of Movement
🔸 Key Pillars:
· Warranty Improvement Initiatives
· Technical Assistance Center Tools & Processes
· Field Service & Dealer Training
· Quality Management & Root Cause Identification
· Recall & Customer Campaigns
· AI & Predictive Analytics
· Warranty Metrics & Auditing
· Telematics & Diagnostics
· Connected Fleets Tech & Uptime
· Legal & Regulatory Compliance
· Financial & Insurance Products
🔸 Featured Speakers: This year’s speaker lineup continues to grow, we are proud to announce the addition of:
✨ Renee Stephens – Director Data Analytics & Field Services – Workhorse
✨ Paul Rogers – Director Warranty & Compliance – Nissan
✨ Josh Cohen – Manager, Global Warranty Strategy & Operations – GM
✨ Angela Johnson – Supplier Relations Analytics Principal – Plante Moran
🔸 They join our previously announced speakers:
✨ Sarah Huff – Director Global Warranty Systems – Cummins
✨ Marijo Prodanic – Director Warranty Ops & Technical Assistance – Kia America
✨ Chrystelle LaChance – Former Director Global Support – BRP
✨ James Kiriazes – Director Customer Quality Engineering – Bridgestone
✨ Dean Ricciardulli – CEO – CarTechIQ
✨ Jossey Bertollini – Magna Seating Systems
🔸 Sponsors
We are grateful for the support of our sponsors who make this program possible, including Syncron | Sedgwick | Circuitry ai | PTC Warranty | Midtronics | Truepic | Upstream Security | Reputation
🔸 Ticket & Hotel Group Rate Prices Increase After August 31st
🟩 Book now – Bring your team with tickets as low as $995 each
🟩 Hotel sold out last year – Reserve now
New October 22: Connected Commercial Vehicles & Future of Movement
The final day of the MAPconnected Summit Series will spotlight where connectivity, telematics, and predictive analytics are transforming uptime, service complexity, and fleet management.
Sessions will cover predictive downtime reduction, commercial–passenger innovation crossover, technician tools, robotics, AI automation, alternative energy, and government initiatives shaping connected fleets and supply chains.
Through keynotes, use cases, and panels, OEMs, suppliers, fleet operators, and tech partners will share strategies to boost resilience, customer satisfaction, and revenue — while showing how fleet innovations are influencing next-gen consumer experiences.
Be Part of the Launch
On August 26 (1–2 PM ET, virtual), OEM leaders will convene for the first TAC Leadership Exchange, a peer-driven forum dedicated to advancing Technical Assistance Center best practices.
Early adopters including Kia, Ford, Bridgestone, Toyota, and Hyundai are already engaged.
Don’t miss this opportunity to benchmark KPIs, share strategies, and strengthen dealer support models.
Technical Assistance Centers are the backbone of dealer service quality — the vital link between OEMs, dealers, and customers.
📌 Agenda topics for the August 26 First Group Facilitated Meetup include:
🔸 Contact Strategies
🔸 Staffing Models
🔸 Scope of Support
Through quarterly virtual sessions and an in-person Summit meetup, the TAC Leadership Exchange delivers insights and connections to measurably improve service quality.
Lead the Way—Pilot an AI Use Case
The AI-SWLM Think Tank is where artificial intelligence meets real-world application in service and warranty lifecycle management. Designed to move AI from theory into practice, the Think Tank develops and pilots turn-key use cases that deliver measurable impact.
On September 10, members will explore the 4th and 5th AI Use Case Roadmaps, shaped by MAPconnected’s Nashville study where industry leaders defined success factors and advanced Generative AI from concept to PoC.
Featured Presentations
🔸 AI Early Warning Scout – Detect Early. Act Faster. Fail Never
Speakers: James Kiriazes, Bridgestone Americas & Petchiraj Piramuthu, Tavant
Kiriazes will share OEM challenges in detecting emerging failures, while Piramuthu presents Tavant’s AI methodology for achieving >95% visibility into issues, up to 5% warranty spend reduction, faster recall decisions, and first-time fix rates above 85%.
🔸 AI-Driven Digital Signature Solutions for 12V Battery Failure Detection and Analysis
Speakers: Tim Velasquez, Toyota North America & Craig Hissong, Upstream Security
will share their AI Use Case offering comprehensive, real-time field quality insights at vehicle, fleet, and component levels to demonstrate predictive analytics that cut warranty costs 3–5%, accelerate root cause analysis, and intelligently prioritize field quality issues.
Additional AI projects are also in development with partners including SD-IZE, SAS, and Circuitry.ai, offering members even more opportunities to explore Proof of Concept pathways.
Help us take the next step in transforming service and warranty operations. We’re inviting engaged OEM partners to step up and bring one of our AI use cases to life through a Free Proof of Concept.
MyWarrantyNetwork Members Hub & Marketplace is Live!
MyWarrantyNetwork now offers the warranty and aftercare service community a
dedicated digital space to connect, collaborate, and innovate.
OEMs, suppliers, and service providers can share expertise, showcase solutions, and discover partners to drive efficiency across the lifecycle.With profiles, resources, and networking tools, members can highlight capabilities, access best practices, and engage year-round with peers tackling common challenges. The marketplace makes it easier than ever to find and feature products and services tailored to aftersales, warranty, and technical operations — strengthening relationships and accelerating collaboration across the industry.
🔸 Create your profile, discover peers & partners,
and access exclusive engagement resources to
stay ahead year-round!
