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October 13 – 14 Dearborn Inn, MI
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Blog2021-09-12T12:34:17-05:00

Jason Payne to present at the Vehicle Service & Warranty Lifecycle Roundtable

Meet us at the Dearborn Inn, MI on Oct 13-14, 2021 For more information: pwalter@mapconnected.com or 609 216 6998 Optimizing Quality Management Between Stakeholders To Reduce Warranty Risk & Costs • Knowledge capture and sharing approaches to enable real-time access to other teams such as Product Management, Sales, Service… • Moving from segmented to integrated warranty processes to reduce costs of repair • Increasing collaboration and sharing between OEMs, Suppliers, Contract Manufacturers and Dealers to improve processes • Sharing responsibility for potential product liability, warranty and recall claims • Quality differentiation for competitive advantage Jennifer Jones, Global Warranty Spend Manager – Ford Motor Company Jose Clemente, Warranty Performance & Parts Review Supervisor – General Motors John Hanighen, Chief Executive Officer – Cloyes Gear and Products Jason Payne, Founder & Chief Intelligence Officer – JPSI Warranty Strategy & Intelligence

LegalEase Solutions joins as sponsor for Vehicle Service & Warranty Lifecycle Roundtable

LegalEase Solutions to present at the Vehicle Service & Warranty Lifecycle Roundtable Leveraging Historical Data and Predictive Analytics to Help Resolve Warranty Claims Quickly and Cost Effectively Using technology, automation, and process innovation to better manage warranty claims. Tariq Hafeez, President/Co-Founder – LegalEase Solutions

Join Jose Clemente Warranty Performance & Parts Review Supervisor General Motors in Dearborn, MI

Meet us at the Dearborn Inn, MI on Oct 13-14, 2021 For more information: pwalter@mapconnected.com or 609 216 6998 Jose Clemente Warranty Performance & Parts Review Supervisor General Motors to present at the Vehicle Service & Warranty Lifecycle Roundtable Optimizing Quality Management Between Stakeholders To Reduce Warranty Risk & Costs Knowledge capture and sharing approaches to enable real-time access to: Product management, Sales, Service, Claims Management… Moving from segmented to integrated warranty processes to reduce costs of repair Increasing collaboration and sharing between OEMs, Suppliers and Dealers to improve processes Sharing responsibility for potential product liability, warranty and recall claims

Women power speaker lineup at the Vehicle Service & Warranty Lifecycle Roundtable

Meet us at the Dearborn Inn, MI on Oct 13-14, 2021 For more information: pwalter@mapconnected.com or 609 216 6998 Jennifer Jones, Global Warranty Spend Manager Jossey Bertollini, Lead Product Engineer Lauren Wehrly, Manager, Warranty Cost Management and Claim Administration Jill Trotta, Vice President/GM of Industry and Sales Renee Stephens, Vice President, Competitive Quality Benchmarking Samantha Horton, Senior Business Analyst

Meet Eric Gillanders Global Warranty Systems Manager Ford Motor Company in Dearborn, MI

Meet us at the Dearborn Inn, MI on Oct 13-14, 2021 For more information: pwalter@mapconnected.com or 609 216 6998 Eric Gillanders to join panel discussion at the Vehicle Service & Warranty Lifecycle Roundtable Over-The-Air (OTA) Updates & Maintenance • Categorizing warranty repair/patches/bug fixes or recall • Who pays for them? • Is it a trackable warranty repair? Does it count as a Lemon Law countable repair? • Reporting best practices • Security concerns/global complexities • Protecting driver’s privacy preferences

Can’t attend in person? Livestream options available

Can you afford to miss this?  It's the final countdown, and we are thrilled to be gathering at in-person events again with an excited, motivated, continually growing audience. There is still time to join us at the Dearborn Inn or through our newly added by popular demand virtual pass option so you can receive inspiration from anywhere in the world. Final Release Tickets starting October 1 $95 - Virtual Pass Only $495 - Buy 1, Get 1 Free Virtual + Speaker Content + On-Demand Recordings $1295 - In-person Event Ticket $2295 - 2 In-person Event Tickets $2995 - Exhibit Reserve your virtual pass or in-person event ticket today. Insights from these speakers: Ford Motor Company | Audi of America | Mahindra | Navistar | Nexteer | Nissan Motor Corporation | General Motors | GKN Automotive | Bozard Ford Lincoln | Polaris | MR Insights | [...]

Mark Nagelvoort President and CEO PCMI hosts panel discussion

The Good, Bad & Ugly: Outsourcing versus Insourcing the Extended Warranty Process and Claims Management Every business industry is under tremendous pressure on whether to handle the tasks in-house or outsource or go for a hybrid approach. This session will include individual customer warranty journey short presentations and will identify certain elements they chose to insource versus outsource and the reasons why. After the individual presentations, Mark will engage the speakers and audience in a round robin of Q&A. Mark Nagelvoort, President and CEO – PCMI Andrew Peterson, Financial Products Manager – Polaris Doug Bell, Principal - Extended Warranty & Service Contract Consulting Gregory Myers, Executive Managing Director - Beecher Carlson SPECIAL OFFER available for PCMI & Beecher Carlson clients. Please contact us to book your special offer today! Email us hello@mapconnected.com.

Jill Trotta RepairPal presents Transparency & Trust: A Guide To Getting Service Customers and Keeping Them

Meet us at the Dearborn Inn, MI on Oct 13-14, 2021 For more information: pwalter@mapconnected.com or 609 216 6998 Jill Trotta RepairPal to present at the Vehicle Service & Warranty Lifecycle Roundtable Transparency & Trust: A Guide To Getting Service Customers and Keeping Them Understanding today’s customers and their online behavior around pricing Using the fair priced estimator to your advantage to create a transparent experience Changing consumer perception and behavior by embracing price transparency Roundtable Topic: Mentoring and Empowering Women Creating a gang of women who would mention your name is a room full of possibilities Getting out of your own way so you can form and maintain a network of women who work to elevate each other

Jeff Miller CEO and General Manager Mark Miller Subaru joins speaker panel at Vehicle Service & Warranty Lifecycle Roundtable

Meet us at the Dearborn Inn, MI on Oct 13-14, 2021 For more information: pwalter@mapconnected.com or 609 216 6998 Jeff Miller to join panel discussion at the Vehicle Service & Warranty Lifecycle Roundtable What are you doing to prepare for the flood of EVs coming out in the market? Changing service plans Changing policy coverage Diagnostics – at the repair facilities, at the manufacturer or supplier Labor time variance Over-the-air vs. in-facility software updates Communication with the customer – new approaches

Brian Crossin Academy Instructor at NADA tells us how to create fresh prospects and loyalty with an exceptional warranty experience

Meet us at the Dearborn Inn, MI on Oct 13-14, 2021 For more information: pwalter@mapconnected.com or 609 216 6998 Brian Crossin to present at the Vehicle Service & Warranty Lifecycle Roundtable Creating Fresh Prospects and Loyalty with an Exceptional Warranty Experience Driving service retention: Focusing on customer experience Challenging the service model for warranty repairs Leveraging data aggregation for predictive maintenance and repairs

Andy Peterson Polaris joins panel discussion on Outsourcing vs. Insourcing Warranty Process and Claims Management

Meet us at the Dearborn Inn, MI on Oct 13-14, 2021 For more information: pwalter@mapconnected.com or 609 216 6998 Andy Peterson to join panel discussion at the Vehicle Service & Warranty Lifecycle Roundtable Outsourcing vs. Insourcing Warranty Process and Claims Management We will look at the key elements of the warranty process from development of warranty statements – claims adjudication – payment processing – supplier recovery – goodwill – service letters – auditing – fraud – risk management – analytics – regulatory & compliance – automation of claims processing – quality & reliability loop. With each panelist – we will discuss which elements they recommend to insource versus outsource and the reasons why.

Brian Martensen AIAG presents Paving The Way to Quality 4.0 Through FMEA Management

Meet us at the Dearborn Inn, MI on Oct 13-14, 2021 For more information: pwalter@mapconnected.com or 609 216 6998 Brian Martensen to present at the Vehicle Service & Warranty Lifecycle Roundtable Paving The Way to Quality 4.0 Through FMEA Management FMEAs are powerful for sharing warranty information. During this presentation, Brian Martensen will discuss digital FMEA management and how to leverage this tool to ensure warranty related updates are shared across your designs and processes.

Join Jeff Sutter Nexteer Automotive at the Vehicle Service & Warranty Lifecycle Roundtable

Meet us at the Dearborn Inn, MI on Oct 13-14, 2021 For more information: pwalter@mapconnected.com or 609 216 6998 Jeff Sutter to host roundtable topic at the Vehicle Service & Warranty Lifecycle Roundtable Developing a Collaborative Quality Culture that Puts Problem-Solving First Data needs and ease of communication across the entire value stream Role of front-line service technicians and diagnosis methods Data mining trends for early identification of design/manufacturing issues

Don’t miss the presentation about GKN Automotive’s Warranty Journey

Meet us at the Dearborn Inn, MI on Oct 13-14, 2021 For more information: pwalter@mapconnected.com or 609 216 6998 GKN Automotive to present at the Vehicle Service & Warranty Lifecycle Roundtable GKN Automotive’s Warranty Journey Recognizing where we were and where we wanted to be Evaluating our priorities and how to successfully apply it in our warranty strategy Planning the transformation of our business Luis Gerardo Mendez Garcia, Warranty and Service Engineering Leader Roland Seeger, Central Quality Manager GKN Automotive

Jennifer Jones Ford Motor Company speaking at the Vehicle Service & Warranty Lifecycle Roundtable

Meet us at the Dearborn Inn, MI on Oct 13-14, 2021 For more information: pwalter@mapconnected.com or 609 216 6998 Jennifer Jones to present at the Vehicle Service & Warranty Lifecycle Roundtable Panel Discussion: Optimizing Quality Management Between Stakeholders To Reduce Warranty Risk & CostsKnowledge capture and sharing approaches to enable real-time access to: Product management, Sales, Service, Claims Management…Moving from segmented to integrated warranty processes to reduce costs of repairIncreasing collaboration and sharing between OEMs, Suppliers and Dealers to improve processesSharing responsibility for potential product liability, warranty and recall claims

Paul Rogers presents Exceeding Customer Warranty Process Expectations Using Nissan’s Goodwill Application Tool

Since July 2020, Paul Rogers has assumed the role of Senior Manager, Warranty at Nissan Motor Corporation. He returns back to Warranty having started his Nissan career nearly 14 years ago as Specialist in the Warranty Call Center. After completing various roles in the Warranty Call Center he left 4 years later for the field. In the Northeast Region, Paul assumed many roles including Fixed Operations Manager, Aftersales Development Manager and Service Development Manager before accepting the role of Senior Manager Regional Aftersales Northeast Region in 2018-2020. Paul is anxious to utilize his experience from the field back at the Corporate Offices in his new role. Paul graduated with a Bachelor of Business Administration – BBA Finance and Entrepreneurship from Northeastern University in 2005. About the Sessions Ready or Not: The Vehicle is Now a High-Tech Gadget   Exceeding Customer Warranty Process Expectations Using Nissan’s Goodwill Application Tool Goodwill [...]

Dealer Marketing Magazine Proud Media Partner for the Vehicle Service & Warranty Lifecycle Roundtable

Meet us at the Dearborn Inn, MI on Oct 13-14, 2021 For more information: pwalter@mapconnected.com or 609 216 6998 Dealer Marketing Magazine now a proud Media Partner for the Vehicle Service & Warranty Lifecycle Roundtable More info here: https://www.dealermarketing.com/vehicle-service-warranty-lifecycle-roundtable 

Jackson Dawson joins as sponsor for Vehicle Service & Warranty Lifecycle Roundtable

Join to hear their session: How Good Am I Really: Improving Dealership Performance Using Retail Analytics How can OEMs easily provide their dealerships with actionable intelligence for improvement in each department? Which retail opportunities are key for OEMs and dealerships to monitor using competitive composites? Why is it so important that retail analytics be connected to training for dealership users to drive real change? Clayton Thomson, Account Manager – Jackson Dawson Meet us at the Dearborn Inn, MI on Oct 13-14, 2021 For more information: pwalter@mapconnected.com or 609 216 6998 Jackson Dawson to present at the Vehicle Service & Warranty Lifecycle Roundtable Clayton Thompson, Account Manager Jackson Dawson

Ed Roberts Bozard Ford Lincoln presents at the Vehicle Service & Warranty Lifecycle Roundtable

SHARE THIS About the Speaker Ed Roberts, a Jacksonville native, began his time in the automotive world as an Apprentice, with his career stretching to positions such as a Master Technician, Shop Foreman, to a Technical Service Engineer for Ford, to Store Manager, Service Manager, Fixed Operations Director and currently holds the position of COO at Bozard Ford Lincoln in St. Augustine, Florida. Over his twenty-nine-year career he has spent some time with Toyota Dealerships and Ford Motor Company, but he has spent the majority of his career with Ford stores. Over the last 8 years, the Fixed Operations business at Bozard Ford Lincoln has grown dramatically, from 7 technicians to currently 83 technicians. Ed is known for being employee focused and creating a “team” atmosphere, building on each individual’s personal strengths. Ed implemented the 2-man team system that has [...]

Gold Sponsor We Predict presents True Cost of Service – are EVs really less?

Meet us at the Dearborn Inn, MI on Oct 13-14, 2021 For more information: pwalter@mapconnected.com or 609 216 6998 Renee Stephens to present at the Vehicle Service & Warranty Lifecycle Roundtable True Cost of Service – are EVs really less? We Predict’s Deepview True Cost Report Data Analyzed “Cost of ownership” is typically based on a combination of guesses on top of assumptions. But what does it really cost to keep a vehicle in top working condition – safe, operational and on the road – once it’s sold and as it ages? We Predict’s Deepview True Cost report analyzes data from over 83 million repair orders for 19 million vehicles covering $20 billion in service costs to answer that question and many more, including: • What are the trends on maintenance, unplanned repairs, and campaign-spending? • How does brand service spending compare over [...]

Mahindra Headlines Vehicle Service & Warranty Lifecycle Roundtable

MAPconnected’s Vehicle Service & Warranty Lifecycle Roundtable Oct 13-14 continues to attract a powerful group of leading Warranty Chain executives who are collaborating to improve and innovate their warranty and aftercare end-to-end experiences. Featured speaker: Breaking Ground: Mahindra’s Service Communication Platform • Improving retention through an integrated support suite for parts, tech support, claims and information • Smarter and more accessible mobile application • Providing after-sales customer support through scheduled maintenance insights Andrew Conville, Director of Aftersales Dealer and Customer Support Mahindra Click here to see all of the current key industry topics and speaker lineup with more confirmed each week. Join today to reap the benefits of unrivaled industry perspectives through real-business cases, strategic panels, roundtable discussions and peer-to-peer networking opportunities all geared to streamline and strengthen your Warranty Lifecycle Roadmap. Reserve your tickets with your industry peers before August 31st, as prices starting at $995 will [...]

Jossey Bertollini Magna Seating Systems Engineering and Nandit Soparkar Ubiquiti, Inc. to present at the Vehicle Service & Warranty Lifecycle Roundtable

Meet us at the Dearborn Inn, MI on Oct 13-14, 2021 For more information: pwalter@mapconnected.com or 609 216 6998 Jossey Bertollini Magna Seating Systems Engineering and Nandit Soparkar Ubiquiti, Inc. to present at the Vehicle Service & Warranty Lifecycle RoundtableUsing Data Analytics To Identify & Address No Trouble Found (NTF)NTF issues continue to adversely affect warranty, quality and service efforts. When the trouble remains unidentified, there is little that can be done to rectify problems especially where individual components function and test out as designed. Nandit and Jossey will discuss:• Benefits and limitations of data-driven techniques such as: ETL & data preparation, Data mining, AI-based machine-learning• Suggestions for using more readily available electronic and sensor data• Successful case studies where companies are already leveraging available data Jossey Bertollini, Lead Product Engineer – Magna Seating Systems EngineeringNandit Soparkar, Business and Technical Development – Ubiquiti, Inc. [...]

Ready or Not: The Vehicle is Now a High-Tech Gadget

With the emergence of Tech companies in the Vehicle industry, the Customer Experience is changing from Sales to Service. Vehicle enterprises are now adapting, and even competing, in the high-tech, software industry. During this panel discussion, industry experts will discuss how they have prepared for these Warranty and Service delivery changes and what they see coming in the not-so-distant future. In this presentation, Ashok Kartham, Founder & CEO of MIZE, will open the discussion on this technology service evolution that is occurring and then convene a panel of experts to discuss how they are preparing for these technological changes. See the full article here: https://info.m-ize.com/vehicle-service-warranty-lifecycle-roundtable-oct-2021?_ga=2.182292142.828793268.1628094553-1809855874.1621463442 

Mize welcomed as Gold Sponsor at MAPconnected Annual Summit in Dearborn, MI

Meet us at the Dearborn Inn, MI on Oct 13-14, 2021 For more information: pwalter@mapconnected.com or 609 216 6998 Ashok Kartham to present at the Vehicle Service & Warranty Lifecycle Roundtable Ready or Not: The Vehicle is Now a High-Tech Gadget With the emergence of Tech companies in the Vehicle industry, the Customer Experience is changing from Sales to Service. Vehicle enterprises are now adapting, and even competing, in the high-tech, software industry. In this presentation, Ashok will open the discussion on this technology service evolution and then a panel of industry experts will discuss how they are preparing for these Warranty and Service delivery changes and what they see coming in the not-so-distant future. Key discussion points will include: • Higher margin revenue opportunities with Subscription Services, Servitization and Product-as-a-Service • Retooling dealers globally, and service technicians, with the knowledge needed to [...]

Gold Sponsor Tavant presents at MAPconnected Vehicle Service & Warranty Lifecycle Roundtable!

Analytics, Data, and Service: Fuel For Connected Vehicle We are at the cusp of a new era in the automotive industry. Vehicles are getting more connected, electrified, automated, and redefined. Leading manufacturers, their suppliers, and channel partners are focused on connectivity and the ecosystem required to support the connected vehicle of today and tomorrow. Connected Vehicle data coupled with AI and ML technologies can enable real-time decisions based on accurate in-service data down to the component level. During this session, leaders from Kubota, Tavant, and Salesforce will discuss the new opportunities and challenges emerging from connected vehicles and building effective warranty and service strategies that ensure a seamless aftersales service and customer satisfaction. Key discussion points: The intersection of connectivity, mobility, and sustainability Role of a robust next-gen platform Service transformation at Kubota Samantha Horton, Senior Business Analyst – Tavant Scott Mattoon, Director, Industry Advisor – Manufacturing and Automotive – Salesforce [...]

Audi featured session and agenda topics just published

Audi of America headlines at the Vehicle Service & Warranty Lifecycle Roundtable October 13-14: Audi's Partnership With Its Dealers • Reshaping and equipping dealer aftersales service departments for CASE • Collaborating together to support tech recruitment • Driving profit and long-term retention with better ownership processes • Ensuring satisfied dealers through clear and consistent policies Click here to see more key topics to be presented at the roundtable. Featured Speakers Robert Lecznar Senior Director Service Operations & Warranty Lauren Wehrly Manager, Warranty Cost Management & Claim Administration Join us Oct 13-14 at the Dearborn Inn, MI!

After, Inc. Confirmed as Silver Sponsor for the Vehicle Service & Warranty Lifecycle Roundtable

Meet us to hear our session at the Dearborn Inn, MI on Oct 13-14, 2021 Claims Adjudication: How Do You Choose What Claims To Review? Selecting the right claims to review Reducing warranty over repair Discussion to include insights from Lauren Wehrly, Manager, Warranty Cost Management and Claim Administration – Audi of America For more information: pwalter@mapconnected.com or 609 216 6998 After, Inc. confirmed as Silver Sponsor for the Vehicle Service & Warranty Lifecycle Roundtable

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