Register by August 31 to beat the price increase! đźź© Secure Your Spot Now 28 Industry Trailblazers Confirmed: The Momentum Is Just Beginning! Meet Kia America Speaker Marijo Prodanic We’re proud to introduce Marijo Prodanic, Director Warranty Operations & Technical Assistance, Kia America. From Volkswagen Group to Kia America, Marijo has built […]
Events
AI-SWLM Think Tank Spotlight: Early Warning Scout & 12 Volt Battery Digital Signature POC’s available —Powered For Real Impact
MAPconnected’s AI‑Service & Warranty Lifecycle Management (AI‑SWLM) initiative keeps accelerating forward—bringing peer‑built AI use cases from concept to operational traction. What’s Next: Tuesday, September 10 — Virtual Meetup This session will unveil the 4th and 5th AI Use Case Roadmaps, developed through collaborative insights originating from MAPconnected’s Spring Club Study in Nashville. Use Case 1: […]
Speaker Spotlight: Marijo Prodanic, Director Warranty Operations & Technical Assistance, Kia America
MAPconnected is proud to announce that Marijo Prodanic, Director of Warranty Operations & Technical Assistance at Kia America, will be joining us as a featured speaker at the 2025 Vehicle Service & Warranty Lifecycle Summit. Marijo’s journey into the world of warranty and quality includes his tenure at the Volkswagen Group, where he built his […]
Meet 4 Trailblazers Confirmed To Speak
The countdown to the 2025 Vehicle Service & Warranty Lifecycle Summit is underway — and we’re proud to introduce the next three speakers who will be taking the stage this October. Each brings decades of experience and a proven track record of driving innovation across aftersales, warranty, and customer service operations. Renee Stevens, Director Data […]
Meet the Next 3 Leaders Shaping the 2025 Summit
The countdown to the 2025 Vehicle Service & Warranty Lifecycle Summit is underway — and we’re proud to introduce the next three speakers who will be taking the stage this October. Each brings decades of experience and a proven track record of driving innovation across aftersales, warranty, and customer service operations. James Kiriazes – Director […]
Meet the First 3 Leaders Shaping the 2025 Summit
The countdown to the 2025 Vehicle Service & Warranty Lifecycle Summit is underway — and we’re proud to introduce the first three speakers who will be taking the stage this October. Each brings decades of experience and a proven track record of driving innovation across aftersales, warranty, and customer service operations. Sarah Huff – Director […]
A Peer-Led Forum for OEMs Operating Technical Assistance Centers
Introducing the TAC Leadership Exchange A Peer-Led Forum for OEMs Operating Technical Assistance Centers In the evolving world of aftersales and dealer support, Technical Assistance Centers (TAC) play a pivotal role. To support and strengthen this mission, MAPconnected is proud to introduce the TAC Leadership Exchange—a new peer-driven benchmarking forum for OEMs operating TACs across […]
When AI Uncovers the Hidden Story Behind Quality Failures Upstream Security
How Upstream Detected a Global Active Grille Shutter Issue and What We Can Learn From It What happens when a hidden failure pattern slips through the cracks of traditional quality review systems? Upstream’s recent case study shows how AI-driven analysis can detect quality issues before they become warranty catastrophes. Their global AI platform uncovered a […]
TAC Leadership Exchange Group Launched!
We invite you to join the TAC Leadership Exchange Group A peer-driven forum for OEMs and Suppliers operating Technical Assistance Centers Why Join? This newly formed group offers OEMs a strategic space for benchmarking and collaboration—sharing operational insights, exploring best practices, and shaping KPIs that drive exceptional dealer warranty and repair support services. What to […]
Survey Results Are In!
Improving Warranty Coverage Accuracy: Events That Determine Warrantability A member OEM tapped MAPconnected to gather insights on improving warranty coverage accuracy. The survey spotlighted best practices and tech-driven strategies to detect issues like customer abuse, emissions tampering, unapproved calibrations, and incomplete repairs. Interested survey participants will now meet on August14 1-2pm ET to further benchmark […]