Warranty Risk Management is the least understood, yet most impactful aspect of Warranty Program Design.
Accurate Cost Per Unit (CPU) forecasts are the foundation of stable prices, right-sized reserves, higher profits, and higher customer satisfaction/loyalty. Yet, nine-times-out-of-ten, they are prone to errors which can lead to unnecessary increases in premiums.
To help you gain a solid understanding of this complex discipline, MAPconnected has teamed up with Polaris Inc. and After Inc. to bring you an informative club event on the 20th of July from 3pm-4pm ET.
Join us for this four part discussion that will cover:
Part 1 – Defining the key components of Warranty Risk Management.
Part 2 – Introducing various types of risk structures and the pros/cons of each.
Part 3 – Illustrating how to accurately estimate losses and how errors can significantly impact program profits.
Part 4 – Concluding with a case study on Polaris, a long-time After client. Over the course of nine years, After/Polaris developed a risk roadmap together, that started from a completely outsourced warranty risk management structure and led to the creation of a stand-alone warranty company.
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As the global leader in Powersports, Polaris Inc. (www.polaris.com) pioneers product breakthroughs and enriching experiences and services that have invited people to discover the joy of being outdoors since its founding in 1954. With 2020 sales of $7.0 billion, Polaris’ high-quality product line-up includes the Polaris RANGER®, RZR® and Polaris GENERAL™ side-by-side off-road vehicles; Sportsman® all-terrain off-road vehicles; Indian Motorcycle® mid-size and heavyweight motorcycles; Slingshot® moto-roadsters; snowmobiles; and deck, cruiser and pontoon boats, including industry-leading Bennington pontoons. Polaris enhances the riding experience with parts, garments, and accessories, along with a growing aftermarket portfolio, including Transamerican Auto Parts. Polaris’ presence in adjacent markets includes military and commercial off-road vehicles, quadricycles, and electric vehicles. Headquartered in Minnesota, Polaris serves more than 100 countries across the globe.
About After, Inc.
After, Inc. (www.afterinc.com) is a pioneer in the warranty business – providing product registration, marketing, analytics, and program administration to warranty organizations across a wide range of industries. Founded in 2005, After has over 15 years of experience delivering innovative warranty offerings to manufacturing clients. After, Inc. partners with some of the world’s top brands to help transform their warranty businesses, driving customer satisfaction post-purchase, higher product reliability, deeper brand equity and additional revenue/profit opportunities. Headquartered in Norwalk, Connecticut, and with offices in New York City, After, Inc. is part of Galway Insurance Holdings, an innovative retail property and casualty and employee benefits insurance brokerage and consulting firm with 2,800 employees across the United States.
MAPconnected is a growing network of motor vehicle executives responsible for the design and execution of Warranty, Recall, Aftersales, Technical Services, and Customer Care Management and Support services. When you join, you become part of a select group of executives who share similar roles at OEMs, Dealers and Tier Suppliers. MAPconnected network members directly benefit from peer-to-peer trusted conversations through coordinated benchmarking events and direct access in the members-only discussion forum. MAPconnected members are rewarded with unrivaled industry perspectives, valuable data and rich connections to forge lasting relationships. The network represents leading automotive, powersport, construction, agricultural, bus and truck OEMs, their retailers, distributors, parts manufacturers and services providers.