We’re kicking off our 2025 Summit Speaker Reveal Party with a powerhouse in customer experience and service strategy — Chrystelle Lachance.
The Vehicle Service & Warranty Lifecycle Summit returns this year from October 20–22 (Main Summit) at the Sheraton Detroit Novi, bringing together more than 200 professionals from across the service, warranty, and aftercare value chain. The annual event is designed to be a peer-to-peer platform where OEMs, suppliers, and solution providers share best practices, benchmark, and explore innovations that drive customer satisfaction, operational efficiency, and long-term cost optimization.
Meet Chrystelle Lachance
With over 15 years of global leadership experience, Chrystelle has led high-performing teams across North America, LATAM, EMEA, and APAC. As Former Director of Global Support at BRP, she oversaw technical assistance, warranty operations, and vendor partnerships handling more than 200,000 customer and dealer contacts annually.
Chrystelle’s session — “Transformational Impact: Reimagining CX, Operations & Service Strategy” — will dive into:
- Structuring service through a tiered model
- Navigating vendor complexity effectively
- Evolving technical assistance frameworks
- Elevating warranty support for measurable results
Her work has consistently delivered measurable impact, aligning service excellence with operational strategy and fostering global consistency while respecting regional needs.
Why You Should Attend
This is just the first of many speaker announcements —Attendees will gain exclusive access to industry leaders, practical strategies, and real-world case studies that can be applied immediately to improve service and warranty operations.
📅 Save your seat now and join us in October:
https://www.mapconnected.com/summit/vehicle-service-and-warranty-summit/