Vehicle buybacks and recall decisions carry major financial, operational, and regulatory risk. Two upcoming MAPconnected Recall, Customer Campaigns & Legal Xchange Group sessions will explore how organizations evaluate buyback cases, manage accountability, and determine when a recall becomes necessary.
Vehicle buybacks and recall decisions are among the most complex and high-risk challenges facing OEMs and service organizations today. These decisions often require balancing regulatory expectations, technical evidence, customer satisfaction, and operational accountability—while moving quickly enough to protect both customers and the brand.
To help leaders benchmark how peers approach these challenges, MAPconnected’s Recall, Customer Campaigns & Legal Xchange Group is hosting two upcoming virtual sessions focused on how organizations manage buyback risk and evaluate recall decisions.
“Managing buyback risk isn’t just about process—it’s about accountability, data, and cross-functional collaboration.”
Both sessions are free to attend and designed as peer-level benchmarking discussions.
Vehicle Buyback Management & Accountability
March 19 | 3:00–4:15 PM ET | Virtual | Free
Facilitated by Wayne Mitchell, Sedgwick
Vehicle buybacks often escalate due to preventable breakdowns in process, communication, or accountability across the service and warranty ecosystem.
This round robin benchmarking discussion will explore:
- Strategies and metrics used to prevent repeat issues and unnecessary buybacks
- Approaches for holding stakeholders accountable without creating friction
- How organizations leverage KPIs, analytics, and case tracking to accelerate resolution
- Methods for improving collaboration across OEM, dealer, supplier, and field teams
Participants will compare practical approaches for strengthening oversight, improving escalation pathways, and ultimately reducing the operational and financial impact of buybacks.
Exploring the Decision to Recall
April 21 | 3:00–4:00 PM ET | Virtual | Free
Facilitated by Ray Roth, Stout
Determining when a potential issue rises to the level of a recall requires evaluating multiple signals across engineering, safety, and field operations.
In this session, participants will explore how organizations incorporate both qualitative and quantitative inputs when assessing recall risk, including:
- Regulatory actions and compliance considerations
- Warranty claims and service data
- Field incidents and technical investigations
- Customer complaints and emerging risk signals
The discussion will focus on how cross-functional teams evaluate evidence, align internally, and decide when a recall is warranted.
These sessions are part of the Recall, Customer Campaigns & Legal Xchange Group, where industry peers openly benchmark strategies, discuss real operational challenges, and exchange practical insights.
If you’re responsible for recall management, field actions, quality, legal risk, or customer remediation, these conversations offer a valuable opportunity to learn how other organizations are approaching the same decisions.
View the full events page and reserve your spot.
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