February 24, 2026 – MAPconnected announces its 4th Annual Club Study, June 17–18, hosted at Mitsubishi Logisnext Americas’ new Customer Experience Center in Houston. The program combines facilitated executive working sessions with coordinated factory tours and warranty failure analysis, offering OEM, OES, and parts supplier leaders a hands-on environment to work through today’s most pressing warranty and aftersales challenges.
Building on prior Club Studies, the 2026 program places a stronger emphasis on modern warranty decision-making, from improving manual claim assessment foundations to evaluating practical AI applications across the service and warranty lifecycle. Designed for leaders across automotive and broader manufacturing sectors, the Club Study focuses on translating operational discussion into actionable improvement.
Participants will engage in:
- Facilitated executive working sessions focused on claim assessment, diagnostics, and warranty decision-making
- Factory assembly and technical training tours to observe real-world production and service processes
- Warranty failure analysis tied directly to upstream diagnostic and repair quality
- A hosted networking dinner designed for informal executive exchange
- Working session with the AI-SWLM Think Tank to explore practical AI applications across service and claims
The two-day program includes 1.5 days of facilitated sessions alongside assembly, technical training, and warranty failure analysis tours, with integrated AI-SWLM Think Tank activities throughout.
Agenda highlights include:
Improving Manual Claim Assessment
Sessions will focus on increasing accuracy, consistency, and efficiency in manual claim assessment, including claim routing, workflow design, exception management, sourcing models, and the integration of claim assessing with warranty help desks. Participants will also examine metrics and KPIs tied to accuracy, cycle time, rework, and leakage.
Supporting Accurate Diagnosis and Repairs Upstream
Discussions will address diagnostic quality as a driver of downstream warranty outcomes, including improving repair order write-ups, supporting technicians in root cause identification, aligning repair decisions with policy and coverage, and the role of diagnostics, technical help desks, and telematics.
AI-SWLM Think Tank: From Repair to Claim
The final day will explore targeted, high-impact AI opportunities across the end-to-end service and warranty process—from customer concern through claim adjudication. Participants will work through identifying friction points, prioritizing focused AI use cases, and determining where automation or augmentation can improve consistency, reduce rework, and preserve human oversight.
“The Club Study is designed to give leaders space to step out of daily operations and work through real warranty decisions together—grounded in how products are built, serviced, and supported,” said Pam Walter, Founder of MAPconnected. “By combining factory exposure with facilitated working sessions, participants leave with clearer direction on where process discipline ends and where AI can realistically add value.”
Participation in the Club Study requires MAPconnected Annual Membership, which includes access to role-specific Xchange Groups, the AI-SWLM Think Tank, prepaid tickets to the 2026 Service & Warranty Lifecycle Summit (October 19–21, Detroit), member networking via the MyWarrantyNetwork Members Hub & Marketplace, and access to member-only insights, benchmarking surveys, and best-practice resources.
Click here for more information or to register online.
Pam Walter, Founder
MAPconnected
About MAPconnected
MAPconnected is a member-driven executive network focused on the Service, Warranty, and Aftercare Lifecycle. Through facilitated working sessions, cross-functional exchange, and industry collaboration, MAPconnected helps leaders accelerate learning, reduce risk, and drive measurable operational outcomes.
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