February 12, 2026 – Executive Peer Benchmarking for Recall, Regulatory, and Risk Leadership
MAPconnected announced the launch of the Recall, Customer Campaigns & Legal Xchange Group, an executive-level peer benchmarking forum designed for senior motor vehicle leaders navigating recalls, customer campaigns, vehicle buybacks, over-the-air (OTA) updates, autonomous vehicle incidents, and increasing legal and regulatory scrutiny.
The Xchange Group convenes OEM leaders across recall, quality, warranty, legal, compliance, risk, PR, and field operations to benchmark decision-making frameworks, governance models, and accountability structures in a trusted, closed-door environment. Discussions are facilitated, member-driven, and outcome-focused—centered on executive decisions rather than operational tactics.
“As vehicles become more software-defined and regulatory expectations evolve, recall and customer campaign decisions now carry significant legal, financial, and brand implications,” said Pam Walter, Founder of MAPconnected. “This group gives executives a forum to compare how peers are managing risk, accountability, and cross-functional alignment—before issues escalate into investigations, recalls, or litigation.”
Upcoming FREE Executive Benchmarking Sessions
February 19 11:00 -12:00 pm ET | Virtual
Over-the-Air (OTA) Updates & Regulatory Management
As NHTSA continues to signal that OTA software issues may qualify as safety defects, this session benchmarks how automotive executives assess OTA-related risk, govern supplier testing, manage communications, and determine when to escalate issues to regulators.
Discussion topics include defect classification, safety assessment, supplier validation, customer and internal communications, and NHTSA engagement strategies.
Benchmarking hosted by Varun Gain, of Counsel – K&L Gates
March 19 3:00 – 4:15pm ET | Virtual
Vehicle Buyback Management & Accountability
This session focuses on reducing vehicle buybacks while strengthening accountability and customer trust. Executives compare metrics, tools, and governance approaches used across OEMs, dealers, suppliers, and field teams.
Discussion topics include preventing repeat issues, holding stakeholders accountable without friction, leveraging KPIs and analytics, accelerating resolution, and improving customer satisfaction.
Benchmarking hosted by Wayne Sedgwick, Global Vice President Automotive Solutions – Sedgwick
About MAPconnected
MAPconnected is a member-driven executive network focused on the Service, Warranty, and Aftercare Lifecycle. Through peer benchmarking, facilitated exchanges, and industry collaboration, MAPconnected helps OEM leaders accelerate learning, reduce risk, and drive measurable outcomes.
Stay informed through MAPconnected.
Subscribe to our weekly newsletter and follow us on LinkedIn for timely updates and peer-driven perspectives.