Research Study | OEM–Supplier Relationship Influence on Warranty Performance
Plante Moran’s Angela Johnson shared one of the most important insights from this year’s pre-summit research @MAPconnected Vehicle Service & Warranty Lifecycle Network Summit: even when inefficiencies exist in OEM–supplier workflows, three variables consistently determine whether the relationship still works.
Cultural similarity.Strategic significance.Peer connectivity.
If two sides understand each other’s perspectives, know what the other needs, and view the relationship as strategically important, satisfaction rises — even before processes are perfect.
A powerful reminder that warranty performance isn’t just technical. It’s relational.
Members can watch the full session inside MyWarrantyNetwork.Learn more or join at the link below:
#MAPconnectedLifecycle&WarrantySummit #MyWarrantyNetwork #ConnectedCommunity #StayInTheRoom
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