The countdown to the 2025 Vehicle Service & Warranty Lifecycle Summit is underway — and we’re proud to introduce the first three speakers who will be taking the stage this October. Each brings decades of experience and a proven track record of driving innovation across aftersales, warranty, and customer service operations.
Sarah Huff – Director Global Warranty Quality Systems & IEEW Program, Cummins
Sarah leads Cummins’ global warranty processes and systems, driving the award-winning Integrated End-to-End Warranty (IEEW) Program. Her leadership has redefined warranty management efficiency, delivering measurable cost savings and enhancing customer satisfaction worldwide.
Chrystelle Lachance – Former Director Global Support, BRP
Chrystelle spent more than 15 years with BRP (Bombardier Recreational Products), where she led global support functions across multiple continents. At BRP, she managed hundreds of thousands of customer contacts annually and spearheaded large-scale transformations that integrated AI tools, streamlined technical support, and accelerated response times. Her leadership not only elevated operational efficiency but also sustained an NPS of 80, a remarkable achievement in global service. Today, Chrystelle draws on this experience to help organizations worldwide align their service strategies with business goals and deliver consistent, high-quality customer experiences.
Marijo Prodanic – Director Warranty Operations & Technical Assistance, Kia America
From his early career with the Volkswagen Group to now leading Kia America’s warranty and technical assistance operations, Marijo has built deep expertise in supplier cost recovery, quality improvement, and data-driven claims management. His work highlights how high-impact data analysis can strengthen dealer relationships and improve operational performance across the network.
These first three speakers set the stage for what the Summit is all about — actionable insights, proven leadership, and a shared commitment to advancing aftersales and warranty excellence.
📅 Main Summit: October 20–22, 2025
📅 Connected Commercial Vehicles Day: October 22, 2025
📍 Sheraton Detroit Novi
🎟 Register now to secure your place:
👉 https://www.mapconnected.com/summit/vehicle-service-and-warranty-summit/#primary-reg-link-section