Momentum Builds Ahead of the 2025 Vehicle Service & Warranty Lifecycle Summit

As the countdown to Detroit begins, the MAPconnected community is driving progress across service and warranty innovation. Here’s a look at the latest milestones on the road to October.

AI-SWLM Think Tank Recap

On September 10th, MAPconnected hosted its latest AI-SWLM Think Tank, bringing together 10 OEMs to advance the role of artificial intelligence in service and warranty lifecycle management.

Together, participants pushed forward five AI projects now ready for Proof of Concept (POC) sponsors. These projects will be featured at the Annual Summit in Detroit, giving attendees the chance to meet the teams behind them and explore sponsorship opportunities.

Request the recording & presentation here

Topics Announced For Summit Tracks

This year’s Summit will feature two dedicated tracks on October 22, each designed to dig deep into critical challenges and opportunities across the service and warranty lifecycle. Each track will host two expert-led roundtables with insights you can put to work immediately.

Recall, Customer Campaigns & Legal

  • Vehicle Reacquisition Updates: Get the latest on California AB1755 and its impact on vehicle reacquisition, including what’s changed, what’s on the horizon, and lessons learned so far. Legal experts from Shook, Hardy & Bacon and warranty leaders from Sedgwick will walk through common pitfalls and compliance must-knows.

  • AI-Powered Risk Management: Discover the emerging trends redefining warranty and recall, from consolidation due diligence to connected technology and artificial intelligence. Stout will share real-world applications and best practices for identifying risks earlier and managing them more effectively.

  • Telematics & Customer Data Compliance: Navigating Privacy in Customer-Centric Recall and Service Strategies

Technical & Field Services

  • Accurately Diagnosing EV 12V Batteries: Learn how General Motors and Midtronics are tackling one of the most overlooked reliability issues in EVs—the 12V battery. This session will highlight strategies for improving warranty control, reducing “no fault found” claims, and supporting service lane efficiency.

  • Transforming Tech Support at Hyundai: Hear how Hyundai is reinventing technical assistance with proactive training, smarter support models, and sustainable talent pipelines. Joined by Advantage Technical, this session will explore how a modernized approach to tech support improves both employee effectiveness and customer experience.

  • Equipping Technicians for a Digital Future: Explore how AI, AR/VR, and digital tools are helping upskill technicians and address workforce shortages.

These sessions are designed to move beyond theory—delivering practical insights, case studies, and proven strategies from industry leaders on the front lines of warranty, legal, and field service transformation.

October Webinar Spotlight: Truepic

Looking ahead, MAPconnected will host an exclusive October Webinar featuring Craig Stack, President & Co-Founder of Truepic.

The session will highlight how image authenticity technology is transforming warranty validation, fraud prevention, and customer trust—giving OEMs, suppliers, and partners new tools to reduce costs and disputes. Register here:

Join Us in Detroit

The 2025 Vehicle Service & Warranty Lifecycle Summit is the premier gathering for aftersales, service, warranty, and customer care leaders.

🎟️ Discounted tickets are now available until 9/26. Secure your spot today and be part of the conversations shaping the future of service and warranty.

👉 Register Now