24-7 Members Hub • Leadership Xchange Groups • Service & Warranty Lifecycle
February 25, 2026 Newsletter
What Service & Warranty Leaders Are Pressure-Testing Now
Conversations across this month’s inaugural Leadership Xchange Groups point to a clear trend: leaders are hungry for practical, peer‑validated ways to make better decisions under pressure. Whether the topic is cost sharing, diagnostics, recall readiness, or warranty administration, executives are operating with tighter constraints and heightened accountability—and increasingly relying on peer benchmarking to pressure‑test strategies, challenge assumptions, and accelerate smarter choices.
Peer Perspective
Financial Products & Insurance Xchange Group Discussion from Feb 19
A Cross-Industry Leadership Cohort
The inaugural session of the Financial Products & Insurance Xchange Group brought together senior OEM leaders from AGCO, Mitsubishi Logisnext, Gibson, Polaris, and Cummins—spanning warranty operations, manufacturing quality, finance, and enterprise risk management.
Facilitated by Jimmy Bynum of Garde Solutions, the group examined how structural decisions—risk ownership, capital allocation, governance frameworks, and dealer participation shape earnings volatility, capital efficiency, customer lifecycle value, and loyalty outcomes.
Looking Ahead: Benchmarking with Purpose
Participants committed to ongoing conversations through the MyWarrantyNetwork Members Hub in between meetups, reinforcing that this is an active benchmarking initiative—not a one-time discussion.
The group will also implement a structured maturity model self-assessment between sessions and goals are to deepen analysis around service contracts, alignment models, and performance indicators.
Next Meetup: April 14 | 3:00–4:15 PM ET
Topic: Product Performance, Penetration & Profitability
It’s not too late to join this executive cohort focused on building expertise, sharing practical insight, and advancing data-driven service contract strategy.
Club Study Announcement
Mitsubishi Logisnext Hosts 4th Annual Club Study in Houston
MAPconnected has announced its 4th Annual Club Study, taking place June 17–18 at Mitsubishi Logisnext’s new Customer Experience Center in Houston, TX.
The 2026 Club Study combines facilitated executive peer benchmarking with hands-on learning in a factory environment, offering participants direct exposure to real-world production, service, and warranty operations—an experience that goes beyond traditional benchmarking formats.
This year’s program will focus on:
- Improving consistency and accuracy in manual claim assessment
- Strengthening diagnostic quality to prevent downstream issues
- Identifying practical, high-impact AI applications across repair, service, and claims through a session with the AI-SWLM Think Tank
Current Leadership Xchange Sessions
February 26 | 3-4:15pm ET
- Warranty Administration Xchange
Managing The Impact Of New State Laws on Warranty Reimbursement Processes
Benchmark how OEMs are adapting claims, labor, and parts reimbursement models to comply with retail rate legislation—balancing automation, data access, governance, and payment consistency while redefining reasonable compensation and approval processes.
March 19 | 3-4:15pm ET | Free Event
- Recall, Customer Campaigns & Legal Xchange
Vehicle Buyback Management & Accountability
Benchmark strategies, metrics, and tools used to prevent repeat issues, hold stakeholders accountable without friction, and leverage KPIs and analytics to accelerate resolution, strengthen support, and improve customer satisfaction across OEM, dealer, supplier, and field teams.
March 24 | 3-4:15pm ET
- Purchasing & Supplier Cost Sharing Xchange
Reducing Supplier Administrative Burden
Benchmark how OEMs streamline supplier interactions, reduce duplication and manual work, and balance control, compliance, and usability through optimized portals, submissions, and feedback mechanisms.
April 21 | 3-4:15pm ET | Free Event
- Recall, Customer Campaigns & Legal Xchange
Exploring The Decision To Recall
Join us in a benchmarking session that takes a qualitative and quantitative look at how organizations incorporate regulatory actions, warranty claims, field incidents, customer complaints, technical investigations, and other emerging risks.
STAY TUNED FOR ROUND 2 TOPICS XCHANGE GROUP MEETUPS:
- April 14: Financial Products & Insurance
- May 14: TAC Technical Assistance Centers
- May 19: Parts Return & Quality Analysis
Looking Ahead: Key Events
Upcoming MAPconnected Events
- June 17-18 | Spring Club Study & AI-SWLM Think Tank Meetup | Houston
Modern Warranty Decision-Making: Manual Foundations to AI Diagnostics - Oct 19-21 | Service & Warranty Lifecycle Annual Summit 2026 | Detroit
Analytics, Data, and Service: Fuel For A Customer-First Connected World
Member Experience: Summit Spotlight
“Focused agenda. Fewer sales pitches. More Intimate.”
— John Correia, Managing Director, Connected Strategy Advisors
With experience across GM, Ford, and now advising companies on data-driven quality improvement processes, John brings a broad industry perspective. As a first time attendee at the Service & Warranty Lifecycle Summit, he valued the focused agenda and smaller, executive-level setting, which created space for meaningful discussion, shared learning, and candid exchange among peers. Watch the video to learn more.
Why Leaders Participate in MyWarrantyNetwork Events & Engagement Tools
- Role-specific peer benchmarking across the service & warranty lifecycle
- Facilitated, executive-level discussions with direct peers
- Ongoing collaboration through the MyWarrantyNetwork Members Hub
- Access to session insights, recordings, and Think Tank initiatives
| I’m happy to answer any questions as you consider which membership is the best fit for your organization. Email me at info@mapconnected.com or fill out an online form. |
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