Recalls are a lagging indicator.
Every day, quality teams face new anomalies, new complaints, and new signals. The real question is:
Which issue becomes tomorrow’s recall if you don’t act today?
Arnon Shaffir, VP of Business Development at Upstream sits down for an interview at MAPconnnected’s Service & Warranty Lifecycle Summit and discusses why after-sales quality is becoming a data science and ML problem, not a reactive service function. And he unpacks what “shift left” really means in practice — and why most quality initiatives never make it to production.
Watch the video below, and keep an eye out for Part 2 dropping shortly!
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