Paul Rogers presents Exceeding Customer Warranty Process Expectations Using Nissan’s Goodwill Application Tool
Since July 2020, Paul Rogers has assumed the role of Senior Manager, Warranty at Nissan Motor Corporation. He returns back to Warranty having started his Nissan career nearly 14 years ago as Specialist in the Warranty Call Center. After completing various roles in the Warranty Call Center he left 4 years later for the field.
In the Northeast Region, Paul assumed many roles including Fixed Operations Manager, Aftersales Development Manager and Service Development Manager before accepting the role of Senior Manager Regional Aftersales Northeast Region in 2018-2020.
Paul is anxious to utilize his experience from the field back at the Corporate Offices in his new role. Paul graduated with a Bachelor of Business Administration – BBA Finance and Entrepreneurship from Northeastern University in 2005.
About the Sessions
Ready or Not: The Vehicle is Now a High-Tech Gadget
Exceeding Customer Warranty Process Expectations Using Nissan’s Goodwill Application Tool
Goodwill Dealership Decision Making
Risk and benefits
Finding a balance between dealer empowerment and control