Recordings Now Live: AI-SWLM Meetups — June & July

This summer, the AI-SWLM Think Tank unveiled its first AI Use Case Roadmaps, turning collaborative industry insights into actionable, generative AI solutions for warranty and service operations.

With sessions in June and July, we explored how Agentic AI is transforming claims adjudication, maintenance optimization, and dealer support. Each roadmap demonstrated practical, measurable outcomes — proving that AI is no longer theory, but a driver of real change.

🚀 Lead the Way — Pilot an AI Use Case

Both June and July highlighted a central message: these AI Roadmaps are ready to move from discussion to implementation.

The AI-SWLM Think Tank is inviting engaged partners to step up and lead a Proof of Concept (POC). Be among the first to pilot these AI-driven solutions, validate their impact in your own operations, and help shape the future of warranty lifecycle management.

🔹 June 17: First AI Use Case Roadmap (Circuitry.ai)

The June session, proudly supported by Circuitry.ai, introduced the Think Tank’s first turnkey AI use case, developed through MAPconnected’s spring club study in Nashville.

The focus: Agentic AI in dealer and technical contact centers, shaping the future of claims processing by streamlining operations, reducing complexity, and improving customer interactions.

🟩 Watch it here 🟩

Key Outcomes:

Automate inbound claims triage and decision-making across channels
Detect anomalies to minimize excessive claims and enable supplier recovery
Validate claims with AI-driven picture verification
Reduce call volume by 20% and increase first-time pay rate by 15%
Leverage historical claims, audits, and technician notes for advanced analysis
Identify emerging issues early with AI-powered insights
Strengthen root cause accuracy and reduce “No Trouble Found” rates

Speakers:

Ted Danner, Sr. Director Automotive Warranty & Service Contract AI Solutions, Circuitry.ai
Al Caragy, Warranty Engineer, Ford Motor Company
Angela Schmacher, Manager, Dealer Engagement and Outreach, Bridgestone Americas

🔹 July 15: Expanding the Roadmaps (Cummins, Sd-ize, Ford, SAS)

In July, the Think Tank introduced its next two AI Use Case Roadmaps, showcasing solutions from Cummins, Sd-ize, Ford, and SAS.

🟩 Watch it here 🟩

1. Reinventing Claims Adjudication with AI (Cummins & Sd-ize)

Speakers:

Zach Dawson, Global Director of Warranty Quality Claims, Cummins
Matti Kurvinen, Managing Director, Sd-ize Consulting

Key Outcomes:

Cut manual claims by 50%
Accelerate adjudication cycles
Improve dealer satisfaction

2. Smarter Maintenance & Claims with Generative AI (Ford & SAS)

Speakers:

Dan Dobbs, Warranty Analytics Strategy, Ford Motor Company
Paul Venditti, Advisory Industry Consultant, SAS

Key Outcomes:

Boost first-time fix rates
Reduce warranty costs
Improve dealer satisfaction
Optimize parts inventory

🟩 Watch the Highlights Reel 🟩

🚀 Stay tuned: 2 More AI Use Cases To Be Presented

👉 Get involved here (put the Sept 10th reg link here) https://www.mapconnected.com/event/tavant_upstream-ai-use-cases/

Bridgestone & Tavant: Early Warning Scout
Toyota & Upstream Security: Digital Signature for 12V Battery Failures

✨ The future of AI in warranty and service is here. Let’s turn insight into impact.

🤝 A Call to Sponsors

The AI-SWLM Think Tank is expanding. As more OEMs, suppliers, and technology leaders step forward to pilot AI Roadmaps through Proof of Concept projects, we’re opening the door for additional sponsor partnerships.

If your organization is ready to align with industry-shaping initiatives, accelerate AI adoption, and support the next wave of POCs, now is the time to get involved.👉 Contact us today to explore sponsorship opportunities and help drive the future of warranty and service innovation.