MAPconnected is proud to announce that ServiceNow has joined the Service & Warranty Lifecycle Network as a Platinum Partner for 2026, bringing one of the world’s leading enterprise platforms into the conversations shaping the future of aftersales, service, warranty, and customer lifecycle leadership.
This partnership will span a full year of engagement and will anchor onsite at the Service & Warranty Lifecycle Summit, October 19–21, 2026, at The Westin Southfield Detroit. For OEMs, suppliers, and solution leaders working to modernize operations, this marks a significant moment: a global technology provider recognized for transforming workflows at scale is joining the MAPconnected ecosystem. This partnership will span a full year of engagement amongst MAPconnected’s engagement models including MyWarrantyNetwork, AI-SWLM Think Tank, various online benchmarking events and will anchor onsite, with the much anticipated annual MAPconnected Service & Warranty Lifecycle Summit 2026 on October 19 – 21 at the Westin Southfield Detroit.
About ServiceNow
ServiceNow is a cloud-based platform that delivers digital workflows to help organizations improve productivity and transform how work gets done. Its capabilities bring together AI, data, and workflow automation to streamline processes across the enterprise. The company consistently communicates a clear purpose: to make the world work better for everyone.
ServiceNow provides a broad portfolio of workflow solutions, including customer service, IT service management, field service, operations, and employee workflows. Its platform includes low-code capabilities, AI-powered tools, and a unified data model designed to accelerate digital transformation.
The company has also been recognized for its strong culture and innovation, including being named one of Fortune’s World’s Best Workplaces in 2024.
Why This Partnership Matters
ServiceNow offers solutions that support areas critical to service and warranty organizations, such as:
- Customer Service Management
- Field Service Management
- Case and knowledge management
- Mobile and workflow automation
Its platform is built to help organizations improve efficiency, reduce manual work, and enhance customer experiences, aligning directly with the challenges discussed throughout the MAPconnected community.
As the industry moves toward greater integration of data, AI, and workflow automation, ServiceNow’s participation brings valuable expertise to discussions around:
- Modernizing warranty and service processes
- Enhancing dealer and field support
- Connecting quality, engineering, service, and CX teams
- Improving visibility and decision-making across the lifecycle
Their presence as a Platinum Partner means that MAPconnected members will engage with real use cases, customer stories, and platform strategies that are shaping operations across global industries.
A Natural Fit for MAPconnected
MAPconnected is a collaborative space where OEMs, suppliers, and solution leaders share challenges and successes openly in order to move the dialogue forward. ServiceNow’s focus on workflow transformation, AI-enabled operations, and connected service experiences aligns with the topics our network returns to year after year.
Throughout 2026, ServiceNow will participate in community conversations, member engagements, and summit programming to help advance the industry’s collective understanding of what modern service and warranty leadership can look like.
Explore 2026 Sponsorship Opportunities
If your organization wants to stand alongside the technologies and leaders shaping the next era of service, warranty, and customer lifecycle operations, now is the time to step in.
To learn more about 2026 sponsorship opportunities and how your brand can participate in the year-long program, connect with the MAPconnected team: