At the 2025 Vehicle Service & Warranty Lifecycle Summit, warranty is taking center stage. OEM leaders will explore how innovative initiatives are reshaping warranty management to drive efficiency, compliance, and stronger alignment with dealers.
📍 Tuesday, October 21st | 9:10 – 9:50 | Deep Dives | Warranty Initiatives
This session will feature perspectives from:
- Paul Rogers, Nissan – Director, Warranty & Compliance
- Xin Liang, Kubota Canada – Warranty Manager
- Jacob Nelson, General Motors – EV Warranty Specialist
Why This Session Matters
Warranty has evolved beyond back-end administration — it’s now a frontline driver of brand trust, cost efficiency, and customer satisfaction. Companies are under pressure to simplify operations while navigating a rapidly changing vehicle landscape.
This deep dive will highlight how OEMs are modernizing their approach to warranty management in four key areas:
- Accelerating Claim Decisioning: Leveraging digital platforms and AI-driven tools to reduce cycle times, improve first-time accuracy, and minimize costly disputes.
- Strengthening Dealer Relations: Streamlining claim submission processes, ensuring fair adjudication, and improving vendor recovery to build stronger trust across the network.
- Compliance in an Evolving Landscape: Balancing regulatory requirements, rising costs, and customer expectations in a complex global market.
- EV-Specific Warranty Challenges: Navigating new risks associated with electric vehicles, from battery coverage to powertrain complexity, while ensuring transparency and confidence for consumers.
Join the Conversation
Warranty is no longer a back-office function — it’s a strategic imperative. Don’t miss this session for Unrivaled Industry Perspectives To Valuable Warranty Chain Data.
📅 October 20–22 | Sheraton Detroit Novi
✨ Final Ticket Discounts Expire 9/26!
đź”— Register now
đź“‘ Download the full agenda
#MAPconnected #WarrantyManagement #ServiceExcellence #WarrantyAndService #VehicleLifecycle #WarrantyCompliance #AfterSales
