MAPconnected is proud to announce that Marijo Prodanic, Director of Warranty Operations & Technical Assistance at Kia America, will be joining us as a featured speaker at the 2025 Vehicle Service & Warranty Lifecycle Summit.
Marijo’s journey into the world of warranty and quality includes his tenure at the Volkswagen Group, where he built his expertise in supplier cost recovery, quality improvement, and claims management. Today, he leads Kia America’s warranty operations and technical assistance efforts, overseeing programs that directly strengthen dealer relationships and elevate service performance across the network.
With more than two decades of experience, Marijo has seen firsthand how data-driven analysis can transform warranty management — shifting it from a cost-control measure to a catalyst for operational improvement and customer trust. His perspective is especially relevant as OEMs and suppliers look to unlock efficiencies through smarter claims processing, better communication, and stronger partnerships with dealers.
We’re excited to have Marijo share his story and insights on stage this October, exploring how warranty data can drive meaningful impact throughout the aftersales value chain.
📅 Main Summit: October 20–22, 2025
📅 Connected Commercial Vehicles Day: October 22, 2025
📍 Sheraton Detroit Novi
🎟 Register now to secure your place:
👉https://www.mapconnected.com/summit/vehicle-service-and-warranty-summit/#primary-reg-link-section