The Good, Bad & Ugly: Outsourcing versus Insourcing the Extended Warranty Process and Claims Management
Every business industry is under tremendous pressure on whether to handle the tasks in-house or outsource or go for a hybrid approach. This session will include individual customer warranty journey short presentations and will identify certain elements they chose to insource versus outsource and the reasons why. After the individual presentations, Mark will engage the speakers and audience in a round robin of Q&A.
Mark Nagelvoort, President and CEO – PCMI
Andrew Peterson, Financial Products Manager – Polaris
Doug Bell, Principal – Extended Warranty & Service Contract Consulting
Gregory Myers, Executive Managing Director – Beecher Carlson