Vehicle Service & Warranty Lifecycle Roundtable

About the Speaker

President & CEO

A seasoned executive in the industry, Mark has dedicated 30+ years to developing software administration systems. He specializes in using his expansive knowledge to help customers establish all phases of their extended warranty programs including sales, policy and claim administration, risk management, and offshore reinsurance within our PCRS software.

About the Session

The Good, Bad & Ugly: Outsourcing versus Insourcing the Extended Warranty Process and Claims Management

Every business industry is under tremendous pressure on whether to handle the tasks in-house or outsource or go for a hybrid approach. This session will include individual customer warranty journey short presentations and will identify certain elements they chose to insource versus outsource and the reasons why. After the individual presentations, Mark will engage the speakers and audience in a round robin of Q&A.

Mark Nagelvoort, President and CEO – PCMI

Andrew Peterson, Financial Products Manager – Polaris

Doug Bell, Principal – Extended Warranty & Service Contract Consulting

Gregory Myers, Executive Managing Director – Beecher Carlson