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MAPconnected’s Survey and Study Services deliver objective, real-world insight into how processes, systems, and policies perform across OEMs, suppliers, and dealers. Through MyWarrantyNetwork members insights, we combine structured surveys, peer benchmarks, and practitioner input to reveal what’s working, where friction exists, and how organizations compare.
Drawing on insights from MAPconnected members, Xchange Groups, and cross-industry data, we deliver trusted benchmarks and practical insight leaders can use to prioritize improvements and drive results.
Insight grounded in data. Validated by our member network. Designed for action.
📩 Request more info today on existing or new customized research today!
Featured New Study
Warranty Through The Eyes Of Your Dealers
How do your warranty processes actually perform at the dealership level?
The 2026 Warranty Study delivers an objective, dealer-perspective view of warranty processes as experienced by warranty administrators. This independent study documents real-world workflows, system usability, and process effectiveness across multiple industries.
What Report Covers
- Claim entry workflows and screens
- Prior approval processes
- Warranty support materials
- Held desk effectiveness
- DMS integration
Study Release: April 2026
- Dealer-provided performance metrics
- Submission time limits
- Warranty reports and tools
- OEM training processes
- Claim Processor role
Why This Study Matters
- Validate the effectiveness of current warranty processes
- Identify friction points and improvement opportunities at the dealer level
- Benchmark performance against competitors and best-in-class organizations
Industries Represented
Automotive • Heavy Truck • Powersports & Motorcycle • Agriculture • Industrial • Others as applicable
There will be a special focus on the role of warranty claim processing companies and their benefit to both dealers and OEMs.
Study Lead: Mike Roberts, President MR Insights
MyWarrantyNetwork Studies are compiled and led by Mike Roberts, President of MR Insights and a trusted thought leader who facilitates many of MAPconnected’s benchmarking and member insight activities and serves as the host for the annual leadership summit, Service & Warranty Lifecycle.
Mike brings over 33 years of experience from Ford Motor Company. As Ford’s Global Warranty Strategy Manager, Mike led the modernization of Ford’s global warranty systems, including the ONE Warranty Solution (OWS)—the industry benchmark. He brings deep expertise in warranty strategy, analytics, dealer operations, and benchmarking, and is an AIAG instructor and frequent industry speaker.
Past Studies & Surveys
🔸Warranty Coverage Accuracy & Warrantability Events
🔸Supplier Parts Return & Recovery
🔸Dealer Warranty Metrics & Dashboard
🔸Supplier Warranty Cost Sharing
🔸Fault Codes & Conditions For Repair
Sponsorship Opportunities
Premier Insight Partners
$4,995 (3 available)
- Premier sponsor recognition within study and on sponsor page
- Company profile & quote recognition
- Logo placement across all social and email promotional materials
- Early access to study findings
- Option to request specific OEM and industry stakeholder findings
- 20% Discount MAPconnected services
Study Champions
$2,995 (6 available)
- Logo recognition on sponsor page
- Access to study results upon launch
- 10% Discount MAPconnected services
Additional MAPconnected Services Available
- Service & Warranty Lifecycle Summit: Exhibit, Meal Sponsorships, Reduced Tickets
- MyWarrantyNetwork Members Hub & Marketplace: Online Profile + Business Page + 1-to-1 Member messaging & Forum threads
- AI-SWLM Think Tank Events (AI-Service Warranty Lifecycle Management)
- Sponsor Showcase Virtual Webinars