We invite you to join the TAC Leadership Exchange Group
A peer-driven forum for OEMs and Suppliers operating Technical Assistance Centers
Why Join?
This newly formed group offers OEMs a strategic space for benchmarking and collaboration—sharing operational insights, exploring best practices, and shaping KPIs that drive exceptional dealer warranty and repair support services.
What to Expect:
- Member-defined topics and structured agendas
- Actionable discussions guided by industry experts
- A focus on knowledge exchange, improvement, and alignment with antitrust guidelines
Ready to connect, compare, and collaborate?
Join other OEM leaders in shaping the future of TAC operations.
📩 To express interest or request more details, reach out to info@mapconnected or here
🗓 First meeting date: August 26 1:00-2:00pm ET Virtual
Proposed Meeting Schedule:
- 2025: August 26 1:00-2:00pm ET Virtual
- 2025: October 20-22: Vehicle Service & Warranty Lifecycle Summit
- 2026 Potential to increase to 3 meetups: April/May | July/August | October
Initial Meeting Agenda Examples:
- Inbound and outbound contact strategies (current and future)
- Organization: Contractor Versus OEM Personnel; Specialization, Team Sizing Strategies, Team Lead To Agent Ratio, Optimal Cases Handled Per Agent Per Day
- KPI’s and/or SLAs Tracked, Measured & Reported (ASA, AHT, AWT, CSAT, Abandonment Rate, Quality)
- Average Month/Annual Contact Volume; Optimal Cases handled per Agent per day
- Technology (Current & Future)
- TAC Best Practices