What Does It Take to Elevate Warranty from a Cost Center to an Award-Winning Capability? Cummins unpacks the turning points of its multi-year journey with Syncron—why they acted, how they executed, and the cultural moves that stuck. 🎥 Watch a snippet from our interview with Sarah Huff, Director of Global Warranty Systems at Cummins. She […]
Annual Summit
Taking the Stage: Sarah Huff, Director, Global Warranty Systems at Cummins
As the automotive industry continues to evolve, leaders who can connect business systems with operational excellence are setting the pace for innovation. At the 2025 Vehicle Service & Warranty Lifecycle Summit, we’re proud to welcome Sarah Huff – Director, Global Warranty Systems at Cummins. Sarah and her team were recently honored for their award-winning Integrated […]
New This Year: Connected Commercial Vehicles Roundtable
🚚 Driving Resilience & Innovation Across the Commercial Vehicle Lifecycle 🎥 Watch a short interview from our show chair, Steve Schmith’s video here: https://www.youtube.com/shorts/XSjLt6vudVQ For the first time, we’re dedicating a focused track to exploring how connectivity, telematics, and data are reshaping fleet operations, warranty, and the vehicle lifecycle. 👉 From scaling innovation and unlocking […]
Time Is Running Out – The Countdown Is On As Early Bird Rates Expire This Week
Register by August 31 to beat the price increase! 🟩 Secure Your Spot Now 28 Industry Trailblazers Confirmed: The Momentum Is Just Beginning! Meet Kia America Speaker Marijo Prodanic We’re proud to introduce Marijo Prodanic, Director Warranty Operations & Technical Assistance, Kia America. From Volkswagen Group to Kia America, Marijo has built […]
Speaker Spotlight: Marijo Prodanic, Director Warranty Operations & Technical Assistance, Kia America
MAPconnected is proud to announce that Marijo Prodanic, Director of Warranty Operations & Technical Assistance at Kia America, will be joining us as a featured speaker at the 2025 Vehicle Service & Warranty Lifecycle Summit. Marijo’s journey into the world of warranty and quality includes his tenure at the Volkswagen Group, where he built his […]
Announcing the MAPconnected Monthly Newsletter
Welcome to the first edition of the MAPconnected Monthly Newsletter. As our network expands, we’re diving deeper into the insights, ideas, and initiatives shaping service, warranty, and aftersales. This monthly edition is your direct line into what’s next for MAPconnected and MyWarrantyNetwork Members Hub & Marketplace. If you have not yet signed up, if you […]
Meet 4 Trailblazers Confirmed To Speak
The countdown to the 2025 Vehicle Service & Warranty Lifecycle Summit is underway — and we’re proud to introduce the next three speakers who will be taking the stage this October. Each brings decades of experience and a proven track record of driving innovation across aftersales, warranty, and customer service operations. Renee Stevens, Director Data […]
Meet the Next 3 Leaders Shaping the 2025 Summit
The countdown to the 2025 Vehicle Service & Warranty Lifecycle Summit is underway — and we’re proud to introduce the next three speakers who will be taking the stage this October. Each brings decades of experience and a proven track record of driving innovation across aftersales, warranty, and customer service operations. James Kiriazes – Director […]
Meet the First 3 Leaders Shaping the 2025 Summit
The countdown to the 2025 Vehicle Service & Warranty Lifecycle Summit is underway — and we’re proud to introduce the first three speakers who will be taking the stage this October. Each brings decades of experience and a proven track record of driving innovation across aftersales, warranty, and customer service operations. Sarah Huff – Director […]
Sponsor Spotlight: Circuitry.ai – Harnessing AI to Revolutionize Warranty Claims
As part of our lead-up to the 2025 Vehicle Service & Warranty Lifecycle Summit Series, we’re proud to highlight our valued sponsor Circuitry.ai, a leader in AI-powered warranty solutions. Circuitry.ai’s latest innovations are transforming how service, warranty, and claims teams work — with Decision Intelligence designed to make operations faster, smarter, and more accurate. Their […]