As the automotive industry continues to evolve, leaders who can connect business systems with operational excellence are setting the pace for innovation. At the 2025 Vehicle Service & Warranty Lifecycle Summit, we’re proud to welcome Sarah Huff – Director, Global Warranty Systems at Cummins.
Sarah and her team were recently honored for their award-winning Integrated End-to-End Warranty (IEEW) Program, a groundbreaking initiative that has transformed warranty management through measurable cost savings and enhanced global customer satisfaction.
What sets Sarah apart is her approach: she ensures business systems are not developed in isolation, but in direct partnership with stakeholder teams. From plant floors to labs, she and her team work alongside engineering, quality, and supplier partners to create solutions that are tightly tied to business KPIs.
“Our business systems team was on the plant floors, in labs, in staff meetings—partnering with global parts return, supplier recovery, engineering, and quality teams. We weren’t afraid to challenge processes, make big changes, and lead until we landed on real solutions and ownership. In just 12 months, we completed our pilot, delivered promised savings, and paid back the investment.” – Sarah Huff
Sarah’s perspective reflects the kind of leadership the MAPconnected community values: innovation that is pragmatic, results-driven, and designed to last.
Join us this October to hear Sarah share her insights and learn how leaders across the industry are shaping the future of warranty, service, and customer lifecycle management.
📅 October 20–22, 2025
📍 Sheraton Detroit Novi
🔗 Register now to be part of the conversation – and watch the video below!