Warranty management touches every part of the customer, dealer, and manufacturer experience—yet many organizations still struggle with disconnected processes, inconsistent execution, and systems that create more friction than efficiency.
That reality is exactly what led industry veteran Mike Roberts of MR Insights to develop the 2026 Warranty Management Study: From Operational Burden to Strategic Advantage.
Drawing on decades of experience in warranty strategy and operations, Mike created this report to provide something the industry often lacks: a practical, honest view of how warranty administration actually functions in the field.
What makes the study especially valuable is its dealer-level perspective. Built with direct input from dealership warranty administrators and informed by research across 30+ OEMs, the report captures the operational realities that shape claim accuracy, compliance, reimbursement speed, and overall performance.
In the short video below, Mike shares why the study was created, what makes the findings unique, and why both new and experienced warranty professionals can benefit from the insights inside.
What’s Inside the Study
- Side-by-side analysis of claim processes across 30+ OEMs across automotive, RV, powersports & motorcycle, agriculture, industrial, and related sectors
- 34 screenshots illustrating claim entry, workflows, and system behavior across industries
- Benchmarking of documentation requirements, approvals, workflows, and system usability
- Insight into common friction points impacting dealer execution and claims performance
- Examples of how leading organizations are improving efficiency, compliance, and reimbursement outcomes
Pricing
$495 MAPconnected Member Price
$695 Non-Member Price
MAPconnected Members: Use code MemberPriceStudy for a $200 discount.
