Your toughest service and warranty questions are already on the agenda. Don’t leave your team out of the conversation.
With the MAPconnected Service & Warranty Lifecycle Summit less than two weeks away, choose the discussions that matter to your operation: supplier recovery, dealer execution, technical escalation, connected data, quality or the changing product lifecycle.
On October 20–21 at The Westin Southfield Detroit, six Leadership Xchange Groups bring those questions into working discussions with industry peers.
Find your group below, then reserve your place.
Make October 21 Your Summit Day
You don’t need to book the full Summit to join the October 21 conversations.
• Half day: $395. Xchange Groups, roundtables and lunch.
• Full day: $995.
Review the ticket inclusions and choose the option that fits your priorities.
Working Discussions, Not Sales Presentations
The AI sessions listed below are peer-led working discussions: compare high-impact opportunities, share lessons learned and examine emerging capabilities. They are not sales presentations. Each group has a distinct agenda, so choose the conversation most relevant to your role.
All times below are local Detroit time (Eastern).
Parts Return & Quality
• October 20, 4:30–5:30 PM: High-Value & Complex Components Risk. EV batteries, modules, electronics and other high-cost components.
• October 21, 2:15–3:15 PM: Identifying High-Impact Parts Return & Quality AI Opportunities, led by Pegasystems and Truepic.
• October 21, 3:15–4:15 PM: When Software Meets Hardware. Ownership of analysis, root cause, data connections and corrective-action feedback loops.
Purchasing & Supplier Cost Sharing
• October 20, noon–12:30 PM: Why Can’t We Get On The Same Page? Overcome competing priorities, organizational friction and knowledge gaps to align stakeholders around shared goals.
Speakers:
Jim Holloway, Former GM Purchasing, Toyota Motor North America
Daryl Kreskowiak, Director NA Warranty Recovery, Stellantis
Eric Bloink, Warranty Performance Manager Interior and Exterior, General Motors
• October 20, 4:30–5:30 PM: High-Value & Complex Components Risk.
• October 21, 2:15–3:15 PM: Identifying High-Impact AI Opportunities, led by ServiceNow and Upstream.
• October 21, 3:15–4:15 PM: OEM-to-Dealer Data. How coding, causal-part accuracy and dealer processes affect supplier responsibility and cost recovery.
Field Services & Connected Data
• October 20, 4:30–5:30 PM: Empowering Dealers Through Technical Field Support; PDCA (Plan Do Check Act): Field Bulletin Implementations. These are parallel roundtable options.
• October 21, 12:30–1 PM: The Data Is Already There: Why Can’t The Industry Connect The Dots? Connect warranty, field-service, diagnostic, telematics and product data to move from “we have a failure” to understanding what happened and what to do about it.
Speakers:
Jennifer Jones Wheeler, Former Global Lifetime Warranty Chief, Ford Motor Company
Tomlin Abraham, Assistant Director Warranty Performance, General Motors
Phillip Shmaon, Customer Warranty Engineer, American Battery Solutions
Salman Khalid, Service Methods and Tools Engineer, American Battery Solutions
• October 21, 2:15–3:15 PM: Identifying High-Impact Root-Cause AI Opportunities, led by Upstream and Pegasystems.
• October 21, 3:15–4:15 PM: Inaugural Xchange Group Meetup. Review the survey results and plan topics for 2027 virtual meetups.
TAC: Technical Assistance Centers
• October 20, 4:30–5:30 PM: Empowering Dealers Through Technical Field Support.
• October 21, 11–11:30 AM: Getting The Right Support To The Dealer: The Evolution Of Technical Assistance. Examine the changing TAC model, operational challenges, AI in technical assistance and operational wins.
Speakers:
Shane Schmitt, Director Technical Hotline, Ford Motor Company
Russell Suzuki, Manager Field Technical Services, Toyota Motor North America
David Brisky, Senior Techline Communications Manager, Kia America
Miles Thompson, Senior Manager Advanced Diagnostics, Hyundai Motor America
Dan Dobbs, Solutions Architect Vehicle Services Group, Advantage Technical
• October 21, 2:15–3:15 PM: Identifying High-Impact TAC AI Opportunities, led by Circuitry.ai and Advantage Technical.
• October 21, 3:15–4:15 PM: When Does A TAC Case Become A Quality Issue? Signals, escalation, duplicate avoidance, feedback loops and ownership across TAC, Quality, Engineering and Field teams.
Warranty Administration
• October 20, 10–10:45 AM: Moving Beyond Training: Building Dealer Capability & Warranty Accuracy. Role-based certification, real-time knowledge in the workflow and guided tools that simplify dealer execution.
Speakers:
Chelsea Alarie, Global Warranty Project Coordinator, General Motors
Victor Garcia, Deputy GM Warranty Group America, Nissan North America
Steve Olejniczak, Associate Director Warranty, International
James Nardini, Warranty Operations National Manager, Kia America
• October 20, 4:30–5:30 PM: Warranty Data & KPI Benchmarking: What Should We Actually Measure?; PDCA (Plan Do Check Act): Field Bulletin Implementations. These are parallel roundtable options.
• October 21, 2:15–3:15 PM: Identifying High-Impact AI Opportunities, led by ServiceNow and Circuitry.ai.
• October 21, 3:15–4:15 PM: Benchmarking strategies to identify risk earlier, balance recovery with dealer relationships and make auditing more targeted.
Recall, Customer Campaign & Legal
• October 21, 1:30–2 PM: The Warranty Doesn’t End When The Warranty Expires. Software, connected vehicles and the new product lifecycle: updates, cybersecurity, OTA changes and long-term support.
Speaker:
Stacey Higginbotham, Policy Fellow, Consumer Reports
• October 21, 2:15–3:15 PM: The Data Behind The Warranty: How Much Connected-Vehicle Data Does An OEM Really Need? Consumer Reports.
Join The Conversation. Keep It Going.
Launched in 2026, the Leadership Xchange Groups have already met virtually 3–4 times throughout the year, building relationships and sharing real-world experiences.
Join the Summit discussions, experience the value firsthand and explore 2027 membership to keep participating.
The new Field Services & Connected Data group will continue beyond the Summit, with 3–4 virtual meetings starting in February 2027.
The questions are on the table. The people who see the other side of your challenge will be in the room. Make sure your team is part of the conversation.
