JUNE 15TH: 3-4PM ET
Join us in a 60-minute facilitated round-robin benchmark opportunity hosted by Ted Danner, who worked as leader of Warranty Strategy and Operations, Vehicle Service Contracts Sales and Claims and CRM Manager at Nissan North America (21 years), Senior Director, Claims and Risk at an aftermarket vehicle service contract company (2 years).
SUBTOPICS TO BE DISCUSSED:
- Your company’s warranty philosophy
- Your top 3-5 tracking KPIs that most correlate to dealer out-of-line behavior
- Favorite tools beyond reporting (inspections, audits, parts shipped to dealer, other)
- Early reporting AI best practices
Round Robin Facilitator
Ted Danner – Warranty and Vehicle Service Contract Operations Consultant
Ted brings 23 years of expertise with Nissan North America and CARS Protection Plus, in Warranty, Vehicle Service Contract sales/claims/risk/operations, Aftersales CRM and Captive Finance while collaborating across siloed, functional lines. He led warranty strategy and tactics, reducing out-of-line claims expense by $80M+, and by $30M+ for vehicle service contracts. To assist dealers, he led the field team in improving warranty claim submission accuracy and first-time pay rate.
Ted formed Danner Automotive Consulting to help companies change warranty operations to find lost time and find claims savings.
