Save Date 2026: Service & Warranty Lifecycle Summit (Oct 19-21)
Connect. Collaborate. Benchmark.

News

Why Technical Support Is Becoming an Operations Discipline

What makes a great tech line call feel effortless? At a recent MAPconnected TAC benchmarking roundtable, leaders from Ford, Hyundai, Kia, Toyota, and others examined how hybrid support models, integrated diagnostics, and stronger metrics are reshaping technical assistance centers across industries.

When Should You Issue a Recall? Navigating OTA Updates & Regulatory Risk

When does an over-the-air update become a safety defect? In MAPconnected’s Recall, Customer Campaigns & Legal Xchange Group, senior OEM leaders and regulatory counsel explored how recall decisions are evolving in a software-defined vehicle environment—where risk moves faster and the lines are increasingly murky.

MAPconnected Brings Factory-Based Learning and Modern Warranty Decision-Making to June Club Study in Houston

Press Release: MAPconnected announces its 4th Annual Club Study, June 17–18, hosted at Mitsubishi Logisnext Americas’ new Customer Experience Center in Houston. The program combines facilitated executive working sessions with coordinated factory tours and warranty failure analysis, offering OEM, OES, and parts supplier leaders a hands-on environment to work through today’s most pressing warranty and aftersales challenges.

MAPconnected Launches Parts & Quality Analysis Xchange Group

To advance OEM Benchmarking on Returns, Root Cause, and Supplier Accountability February session hosted by former Stellantis quality and supply chain operations executive MAPconnected has announced the launch of the Parts & Quality Analysis Xchange Group, a new OEM-only executive peer benchmarking forum designed to help automotive manufacturers improve parts return strategy, accelerate root cause […]