One of the most honest and necessary conversations at this year’s Vehicle Service & Warranty Lifecycle Summit came from Hyundai and Advantage Technical. Their joint session cut straight to a challenge almost every OEM and support center faces but rarely articulates: Retaining top diagnostic talent. The Hidden Cost of Losing Diagnostic Specialists During Hyundai’s Preemptive […]
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Research Study Recap: How OEM–Supplier Relationships Shape Warranty Performance
Insights from Plante Moran’s Angela Johnson Warranty outcomes don’t exist in isolation. They reflect the strength — or strain — of the relationships between OEMs and their suppliers. That’s the core focus of the annual research led by Plante Moran and presented at the MAPconnected Vehicle Service & Warranty Lifecycle Summit. This year, Angela Johnson, […]
AI-SWLM Think Tank
AI in Warranty: From Theory to Testable, Measurable Reality Artificial intelligence in warranty is no longer a futuristic idea — it’s real, measurable, and ready for proof-of-concept deployment today. Across the industry, OEMs, suppliers, and technology leaders are shifting from talking about AI to testing it. And that shift is exactly what the AI–SWLM Think […]
5 Key Takeaways from Service & Warranty Lifecycle Summit 2025
Explore the top five takeaways from the MAPconnected Summit 2025 and discover how AI and collaboration are transforming warranty operations. Article Written By Circuitry.AI | Oct 28, 2025 The automotive industry is undergoing a profound transformation, driven by rapid advances in artificial intelligence, data analytics, and the rise of software-defined vehicles. At the 2025 MAPconnected […]
The Rising Cost of Repairs: What Every Warranty Leader Needs to Know
A Case Study from Ford Motor Company At this year’s Vehicle Service & Warranty Lifecycle Summit, Shannon Dare and Lisa Sheth — NA Warranty Cost Reduction Managers at Ford Motor Company — delivered one of the most data-driven and urgent messages of the event: Repair costs are climbing faster than the systems built to manage […]
Bringing the Industry Together: From Recalls to Collaboration
At MAPconnected, progress doesn’t stop when the Summit ends — it grows through the conversations and connections that follow. That’s why this week’s spotlight feels especially important. From Varun Jain of K&L Gates to Laura Kelly of Advantage Technical, both reminded us what this network is truly about: trust, accountability, and collaboration that extends beyond […]
New Xchange Leadership Groups Forming!
Member-driven, insight-rich collaboration — built around your priorities. Facilitated benchmarking peer group meetups 3–4 times per year, both virtual and in-person. Save your spot now by becoming a MyWarrantyNetwork Hub & Marketplace Member! Accepting New Members: TAC (Technical Assistance Centers) Xchange Group Members: Ford, Hyundai, Hyundai Canada, Kia, Toyota, Bridgestone New Xchange Groups Forming for […]
MAPconnected Summit Perk:
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Get Ready for Detroit:
Key Sessions – Industry Insights – Loads of Networking Opps Meet the Speakers & Sessions Driving the 2025 Summit 🟩 Get the Full Agenda here! 📊 Take Survey Please! We need your perspective which will be included in a presentation at the Summit discussing the critical role OEM-supplier relationships play in warranty outcomes! 🕐 Takes […]
Your Aftersales, Aftercare Services & Warranty Peers Are In The Room. Make sure you are too!
Impressive List Of Companies Already Signed Up! 301io, Aclaro AI, Advantage Technical, AWS, Bombardier Recreational Products, Bridgestone Americas, C&K Auto Parts, Capitol Technology University, Carfax For Lenders, CarTechIQ, Circuitry.ai, Cummins, DRN Data, DSA Daten, Ford Motor Company, Freudenberg Battery System, Garrett, General Motors, Henderson Products, Hyundai Auto Canada, Hyundai Motor America, Inspectron Tools, International, Isuzu […]