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Electric vehicles (EVs) present unique challenges and opportunities for dealerships. In this summit highlight, industry experts dive into the critical role of dealers in overcoming EV adoption barriers and creating success stories: Addressing Key Barriers: Charging infrastructure, cost of ownership, range anxiety, and battery concerns. Dealer Impact: How well-trained teams and in-store expertise are building […]

Innovative & Automative Driven Dealer Service & Warranty Lifecycle Operations The Roundtable highlighted how to leverage AI & connected vehicle data to help with diagnostics, enabling technicians and reshaping vehicle service and warranty management. Here are 2 key case study takeaways: Improving Technical Services To Deliver Better Service: The Warranty Manager from International Motors presented […]

🌐 About MAPconnected: Join MAPconnected, a premier network fostering innovation in warranty and aftercare services. Here, industry leaders share, connect, and evolve practices that define the future of our industries. 🔗 2024 Summit Highlights: Get insights into how best-in-class processes and technologies are driving industry change. Hear direct quotes and stories from the field that […]

Joshua Shuck, Special Tools & Dealer Equipment Manager at General Motors, will be taking the stage at the 2025 Vehicle Service & Warranty Lifecycle Summit in Detroit. He’ll be presenting alongside his industry partner — Joshua Linton, Global Client Solutions Manager at Midtronics — in a collaborative case study session that dives into the critical […]

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🚀 Revolutionizing Warranty & Aftercare: Insights from MAP Connected 2024 Summit 🚀 Dive into our latest video for a glimpse of the transformative ideas reshaping warranty and aftercare services as discussed at the MAP Connected 2024 Summit. Discover key insights from industry experts on improving operational efficiency and customer experience. Featured Discussions Include: Timely Data […]

What happens when business systems and stakeholder teams work side by side—on the plant floor, in labs, and in staff meetings? Sarah Huff, Director of Global Warranty Systems at Cummins, shares how her team championed new processes, made bold changes, and completed a pilot in just 12 months—delivering promised savings and paying back the investment. […]

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We’re proud to welcome Marijo Prodanic, Director Warranty Operations & Technical Assistance, Kia America, as our latest Summit speaker. From Volkswagen Group to Kia America, Marijo has built a reputation for supplier cost recovery, quality improvement, and data-driven claims management — shaping how OEMs strengthen dealer relationships and improve warranty operations. source

In this learning session, we explored how Agentic AI is shaping the future of claims processing in dealer and technical contact centers. The AI Use Case was created at our AI-SWLM Working Session held earlier this year at our club study hosted at Bridgestone Americas Lead the Way—Pilot an AI Use Case: Help us take […]