The countdown to the 2025 Vehicle Service & Warranty Lifecycle Summit is underway — and we’re proud to introduce the next three speakers who will be taking the stage this October. Each brings decades of experience and a proven track record of driving innovation across aftersales, warranty, and customer service operations. James Kiriazes – Director […]
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Meet the First 3 Leaders Shaping the 2025 Summit
The countdown to the 2025 Vehicle Service & Warranty Lifecycle Summit is underway — and we’re proud to introduce the first three speakers who will be taking the stage this October. Each brings decades of experience and a proven track record of driving innovation across aftersales, warranty, and customer service operations. Sarah Huff – Director […]
Sponsor Spotlight: Circuitry.ai – Harnessing AI to Revolutionize Warranty Claims
As part of our lead-up to the 2025 Vehicle Service & Warranty Lifecycle Summit Series, we’re proud to highlight our valued sponsor Circuitry.ai, a leader in AI-powered warranty solutions. Circuitry.ai’s latest innovations are transforming how service, warranty, and claims teams work — with Decision Intelligence designed to make operations faster, smarter, and more accurate. Their […]
First Speaker Announced for MAPconnected’s 2025 Vehicle Service & Warranty Lifecycle Summit Series
We’re kicking off our 2025 Summit Speaker Reveal Party with a powerhouse in customer experience and service strategy — Chrystelle Lachance. The Vehicle Service & Warranty Lifecycle Summit returns this year from October 20–22 (Main Summit) at the Sheraton Detroit Novi, bringing together more than 200 professionals from across the service, warranty, and aftercare value […]
A Peer-Led Forum for OEMs Operating Technical Assistance Centers
Introducing the TAC Leadership Exchange A Peer-Led Forum for OEMs Operating Technical Assistance Centers In the evolving world of aftersales and dealer support, Technical Assistance Centers (TAC) play a pivotal role. To support and strengthen this mission, MAPconnected is proud to introduce the TAC Leadership Exchange—a new peer-driven benchmarking forum for OEMs operating TACs across […]
When AI Uncovers the Hidden Story Behind Quality Failures Upstream Security
How Upstream Detected a Global Active Grille Shutter Issue and What We Can Learn From It What happens when a hidden failure pattern slips through the cracks of traditional quality review systems? Upstream’s recent case study shows how AI-driven analysis can detect quality issues before they become warranty catastrophes. Their global AI platform uncovered a […]
TAC Leadership Exchange Group Launched!
We invite you to join the TAC Leadership Exchange Group A peer-driven forum for OEMs and Suppliers operating Technical Assistance Centers Why Join? This newly formed group offers OEMs a strategic space for benchmarking and collaboration—sharing operational insights, exploring best practices, and shaping KPIs that drive exceptional dealer warranty and repair support services. What to […]
Survey Results Are In!
Improving Warranty Coverage Accuracy: Events That Determine Warrantability A member OEM tapped MAPconnected to gather insights on improving warranty coverage accuracy. The survey spotlighted best practices and tech-driven strategies to detect issues like customer abuse, emissions tampering, unapproved calibrations, and incomplete repairs. Interested survey participants will now meet on August14 1-2pm ET to further benchmark […]
Recording Now Live: AI-SWLM meetup, July 15th
In our latest AI-SWLM meetup, July 15th, we explored our next 2 AI-Use Case Roadmaps: 🔹Reinventing Claims Adjudication with AI (Cummins & Sd-ize) 🔹Smarter Maintenance & Claims with Generative AI (Ford & SAS) Click below to watch the recording. Lead the Way—Pilot an AI Use Case | Help us take the next step in transforming […]
🧭 July 15 🧭 Next AI-SWLM Think Tank Meetup
🚀 Be Part of What’s Next: We’re Launching the Next Two AI Use Cases! Born out of MAPconnected Vehicle Service & Warranty Lifecycle Network’s Spring Club Study in Nashville, these two turn-key AI use cases leap from collaboration to impact—translating shared intelligence into operational solutions, with success factors defined and POCs ready to go! Reinventing Claims […]