Research Study | OEM–Supplier Relationship Influence on Warranty Performance Plante Moran’s Angela Johnson shared one of the most important insights from this year’s pre-summit research @MAPconnected Vehicle Service & Warranty Lifecycle Network Summit: even when inefficiencies exist in OEM–supplier workflows, three variables consistently determine whether the relationship still works. Cultural similarity.Strategic significance.Peer connectivity. If two […]
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Calling All Club Study Participants 5/7-8 in Nashville! – Vehicle Service and Warranty Lifecycle Management Discussion Threads
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Reflections from the MAPconnected Spring Club Study Hosted by Bridgestone Americas
As we near the end of another remarkable year for the MAPconnected Service & Warranty Lifecycle Network, one experience continues to surface in conversations across our community: the Spring Club Study hosted by Bridgestone Americas in Nashville. Click Video Below For Highlights This gathering was more than an event. It was a peer working forum—designed […]
From Theory to Execution: What OEM Leaders Shared at the MAPconnected VIP Dinner
At the VIP Dinner during the MAPconnected Service & Warranty Lifecycle Summit, the conversation moved quickly beyond theory and into execution. Sponsored by the AI-SWLM Think Tank, this closed-room discussion helped set the tone for the MAPconnected Service & Warranty Lifecycle Network by focusing on how artificial intelligence is already influencing service and quality operations […]
ServiceNow Joins MAPconnected as a 2026 Platinum Partner
MAPconnected is proud to announce that ServiceNow has joined the Service & Warranty Lifecycle Network as a Platinum Partner for 2026, bringing one of the world’s leading enterprise platforms into the conversations shaping the future of aftersales, service, warranty, and customer lifecycle leadership. This partnership will span a full year of engagement and will anchor […]
Case Study Spotlight: BRP’s Strategic Shift in CX, Operations & Warranty
Some sessions at the Summit spark immediate conversation — and Chrystelle Lachance’s was one of them. As former Director of Global Support at BRP, she offered a perspective that reframed how many leaders think about service, warranty, and customer retention. The moment that caught everyone’s attention came down to one question: “Companies spend millions to […]
Building a Better Diagnostic Support Ecosystem: Insights from Hyundai and Advantage Technical
One of the most honest and necessary conversations at this year’s Vehicle Service & Warranty Lifecycle Summit came from Hyundai and Advantage Technical. Their joint session cut straight to a challenge almost every OEM and support center faces but rarely articulates: Retaining top diagnostic talent. The Hidden Cost of Losing Diagnostic Specialists During Hyundai’s Preemptive […]
Research Study Recap: How OEM–Supplier Relationships Shape Warranty Performance
Insights from Plante Moran’s Angela Johnson Warranty outcomes don’t exist in isolation. They reflect the strength — or strain — of the relationships between OEMs and their suppliers. That’s the core focus of the annual research led by Plante Moran and presented at the MAPconnected Vehicle Service & Warranty Lifecycle Summit. This year, Angela Johnson, […]
AI-SWLM Think Tank
AI in Warranty: From Theory to Testable, Measurable Reality Artificial intelligence in warranty is no longer a futuristic idea — it’s real, measurable, and ready for proof-of-concept deployment today. Across the industry, OEMs, suppliers, and technology leaders are shifting from talking about AI to testing it. And that shift is exactly what the AI–SWLM Think […]
5 Key Takeaways from Service & Warranty Lifecycle Summit 2025
Explore the top five takeaways from the MAPconnected Summit 2025 and discover how AI and collaboration are transforming warranty operations. Article Written By Circuitry.AI | Oct 28, 2025 The automotive industry is undergoing a profound transformation, driven by rapid advances in artificial intelligence, data analytics, and the rise of software-defined vehicles. At the 2025 MAPconnected […]