We’re excited to announce a unique case study presentation at the 2025 Vehicle Service & Warranty Lifecycle Summit featuring Joshua Shuck – Special Tools & Dealer Equipment Manager at General Motors and Joshua Linton – Global Director, Technical Product Management at Midtronics. As client and provider, the “two Joshs” are teaming up to deliver an […]
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Experience AI Use Cases in Action – Reserve Your Spot
The countdown is on: 🔸 One Week to Go! Reserve your Spot! Our next AI-SWLM Think Tank goes live September 10—and you don’t want to miss it. 🔸 See how industry leaders are putting AI to work across the Service & Warranty Lifecycle with real-world use cases that deliver measurable results. 📺 Watch this short […]
Time Is Running Out – The Countdown Is On As Early Bird Rates Expire This Week
Register by August 31 to beat the price increase! 🟩 Secure Your Spot Now 28 Industry Trailblazers Confirmed: The Momentum Is Just Beginning! Meet Kia America Speaker Marijo Prodanic We’re proud to introduce Marijo Prodanic, Director Warranty Operations & Technical Assistance, Kia America. From Volkswagen Group to Kia America, Marijo has built […]
Meet 4 Trailblazers Confirmed To Speak
The countdown to the 2025 Vehicle Service & Warranty Lifecycle Summit is underway — and we’re proud to introduce the next three speakers who will be taking the stage this October. Each brings decades of experience and a proven track record of driving innovation across aftersales, warranty, and customer service operations. Renee Stevens, Director Data […]
Meet the Next 3 Leaders Shaping the 2025 Summit
The countdown to the 2025 Vehicle Service & Warranty Lifecycle Summit is underway — and we’re proud to introduce the next three speakers who will be taking the stage this October. Each brings decades of experience and a proven track record of driving innovation across aftersales, warranty, and customer service operations. James Kiriazes – Director […]
Meet the First 3 Leaders Shaping the 2025 Summit
The countdown to the 2025 Vehicle Service & Warranty Lifecycle Summit is underway — and we’re proud to introduce the first three speakers who will be taking the stage this October. Each brings decades of experience and a proven track record of driving innovation across aftersales, warranty, and customer service operations. Sarah Huff – Director […]
Sponsor Spotlight: Circuitry.ai – Harnessing AI to Revolutionize Warranty Claims
As part of our lead-up to the 2025 Vehicle Service & Warranty Lifecycle Summit Series, we’re proud to highlight our valued sponsor Circuitry.ai, a leader in AI-powered warranty solutions. Circuitry.ai’s latest innovations are transforming how service, warranty, and claims teams work — with Decision Intelligence designed to make operations faster, smarter, and more accurate. Their […]
First Speaker Announced for MAPconnected’s 2025 Vehicle Service & Warranty Lifecycle Summit Series
We’re kicking off our 2025 Summit Speaker Reveal Party with a powerhouse in customer experience and service strategy — Chrystelle Lachance. The Vehicle Service & Warranty Lifecycle Summit returns this year from October 20–22 (Main Summit) at the Sheraton Detroit Novi, bringing together more than 200 professionals from across the service, warranty, and aftercare value […]
A Peer-Led Forum for OEMs Operating Technical Assistance Centers
Introducing the TAC Leadership Exchange A Peer-Led Forum for OEMs Operating Technical Assistance Centers In the evolving world of aftersales and dealer support, Technical Assistance Centers (TAC) play a pivotal role. To support and strengthen this mission, MAPconnected is proud to introduce the TAC Leadership Exchange—a new peer-driven benchmarking forum for OEMs operating TACs across […]
When AI Uncovers the Hidden Story Behind Quality Failures Upstream Security
How Upstream Detected a Global Active Grille Shutter Issue and What We Can Learn From It What happens when a hidden failure pattern slips through the cracks of traditional quality review systems? Upstream’s recent case study shows how AI-driven analysis can detect quality issues before they become warranty catastrophes. Their global AI platform uncovered a […]