What would a connected, self-correcting warranty ecosystem actually look like and what has to change to get there?
Make October 19 your day to explore that question.
At The Westin Southfield Detroit, the VIP Opening Night Dinner brings warranty strategy, technical support, independent repair and service technology into one future-looking conversation, sponsored by MAPconnected’s AI-SWLM Think Tank.
Attend for one October 19 event, combine a workshop with dinner, or add the activities to your Summit plans.
Review the available ticket options and access requirements before booking.
The Future Arrived In Pieces
Forty years ago, the industry imagined vehicles that could diagnose themselves, communicate problems and receive software fixes without visiting a service center. Many of those capabilities now exist. Valuable intelligence still gets trapped between systems, teams and workflows.
What if it did not?
• Every customer concern could inform the next diagnosis.
• Every repair could improve the next repair.
• Every technical case could strengthen field knowledge.
• Every warranty event could become an early signal for quality, engineering and service decisions.
The dinner explores what must change to move from disconnected data and reactive processes to a connected, learning ecosystem that detects patterns, informs decisions and continuously improves what happens next.
Three Perspectives. One Connected Future.
• Josh Cohen, Global Warranty Strategy Manager at General Motors:
What happens when warranty moves beyond claims processing to become an enterprise source of intelligence?
• Michael Goebelbecker, Technical Hotline Operations Manager at Ford Motor Company:
How can field and technical knowledge become a continuously improving resource for the next diagnosis and repair?
• Tyler Betthauser, Founder of The Car Conservatory:
What can real-world repairability, serviceability and customer experience teach us about designing better vehicles and better service ecosystems?
Then The Sharks Take The Stage
Four AI-SWLM Think Tank sponsors will deliver fast-paced, Shark Tank-style presentations, each tackling a different piece of the connected ecosystem:
• Upstream: DETECT See The Signal Before It Becomes A Warranty Event
• Circuitry.ai: LEARN Turn Field Repairs Into Intelligence
• Pegasystems: DECIDE Convert Intelligence Into The Next Best Action
• ServiceNow: ACT Connect The Decision To The Work Required
Extra Bonus: Two Workshops, 2–5 PM
Start the Summit before the Summit.
Two concurrent October 19 workshops offer different ways to examine your organization’s warranty process:
• Guided Warranty & Service Contract Maturity Assessment, led by Jimmy Bynum of Garde Solutions: Examine governance, technology, financial performance and strategic alignment.
• Warranty Management: From Operational Burden To Strategic Advantage, led by Mike Roberts of MR Insights: Map the lifecycle and identify process gaps. Participants receive a complimentary copy of the 2026 Warranty Management Study.
Choose Your Ticket
One Day. A Bigger View Of What Comes Next.
• VIP Dinner: $395.
• Workshop 1: Guided Warranty & Service Contract Maturity Assessment: $395.
• Workshop 2: From Operation Burden To Strategic Advantage $495*
• One workshop + VIP Dinner: $695.
Come for the October 19 activities only, or add individual events to your two-day Summit registration. October 19 activities are included at no additional cost for VIP Guests, Members, Speakers, and 3-Day Bundle Pass Holders.
*Workshop 2: includes complimentary copy WARRANTY MANAGEMENT STUDY 2026
One day. Three perspectives. Four technology partners. A chance to explore what the warranty ecosystem could become, with the people helping shape its next chapter. Choose dinner, a workshop, or both, and take your place in the conversation.
The goal is not simply to apply AI to individual warranty processes. It is to create an ecosystem that learns from yesterday, makes better decisions today and improves what happens tomorrow.
The question is not whether the data exists. It is whether the industry can turn it into action.
