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Optimizing Quality Management Between Stakeholders To Reduce Warranty Risk & Costs

• Knowledge capture and sharing approaches to enable real-time access to other teams such as Product Management, Sales, Service…
• Moving from segmented to integrated warranty processes to reduce costs of repair
• Increasing collaboration and sharing between OEMs, Suppliers, Contract Manufacturers and Dealers to improve processes
• Sharing responsibility for potential product liability, warranty and recall claims
• Quality differentiation for competitive advantage

Jennifer Jones, Global Warranty Spend Manager – Ford Motor Company

Jose Clemente, Warranty Performance & Parts Review Supervisor – General Motors

John Hanighen, Chief Executive Officer – Cloyes Gear and Products

Jason Payne, Founder & Chief Intelligence Officer – JPSI Warranty Strategy & Intelligence