May 21, 2026 Newsletter
24-7 Members Hub • Leadership Xchange Groups • Service & Warranty Lifecycle
Warranty Breaks Down in Execution, Not Strategy
From recall thresholds and AI myths to factory benchmarking and applied warranty use cases, this edition cuts straight to the latest member insights—showing how execution is reshaping warranty decisions today and what’s coming next across the lifecycle.
Warranty performance is increasingly defined by execution: how decisions are made, aligned, and carried through across warranty, service, and field operations. In this edition of MyWarrantyNetwork CONNECT, we spotlight the conversations shaping that execution gap—from recall decision‑making and AI’s real role in warranty to live factory benchmarking and emerging dealer‑level intelligence. Across every topic, the focus stays the same: moving the industry from discussion and intent to measurable, real‑world performance across the lifecycle.
Get direct access to what your peers are working on and what’s next across MyWarrantyNetwork. Get Active Today & Start Benefiting From The Inside Track!
Read on for:
- Inside the Recall, Customer Campaigns & Legal Xchange Group: Key highlights and presentation slides from “Exploring The Decision To Recall”
- AI-SWLM Think Tank: Register for 6/9 Showcase & Watch “3 Myths to Kill in Automotive Quality”
- OEM Club Study 6/17-18 Houston at Logisnext: Real-world workflows in a live factory setting, facilitated benchmarking, and applied AI in practice
- Warranty Study Released!: Dealer-level benchmarking and member pricing access
- Upcoming Events: View the full MAPconnected events lineup and register
Inside the Recall Decision: Risk Signals, Regulatory Dialogue & Alignment
What actually defines the threshold for a recall? That question anchored the latest Recall, Customer Campaigns & Legal Xchange Group session as participants examined how engineering judgment, field data, regulatory engagement, and customer impact increasingly converge in recall decision-making. Teams from Ford, Honda, Mazda, Mitsubishi, and Logisnext joined facilitator Ray Roth of Stout to discuss how early warning signals and informal regulatory dialogue are shaping outcomes far earlier in the process than many organizations anticipate.
AI-SWLM: Insights & Upcoming Showcase
AI–Service Warranty Lifecycle Management is MAPconnected’s Think Tank focused on moving AI in warranty from concept to testable, measurable reality. It brings together OEMs, suppliers, and technology leaders across warranty, service, engineering, diagnostics, and parts return to evaluate real-world use cases and pilot AI-driven solutions across the lifecycle. We move beyond discussion and accelerate production-level testing that demonstrates practical, near-term value.
Participation is free and open to all!
Reserve Your Spot: CARS Protection Plan Integrates AI Platform Into Claims Management Workflow
Warranty operations are under increasing pressure to improve accuracy, reduce cost leakage, and accelerate decisions without adding complexity. In the next AI-SWLM Think Tank Showcase, Circuitry.ai and CARS Protection Plus will explore how AI is being applied across the warranty lifecycle—from automated claim validation and anomaly detection to text and image analysis. Join MAPconnected and industry experts on June 9 to see practical, deployable use cases for building a more efficient, AI-driven warranty operation.
Get the Recording from April 30: 3 Myths to Kill in Automotive Quality
The latest AI-SWLM Think Tank Showcase with Upstream focused on “3 myths to kill” that many organizations still operate around: dashboards mean visibility, digital twins are just reporting tools, and AI replaces engineers. The discussion explored how leading teams are moving beyond reactive claims management by using earlier signals, stronger operational context, and tighter coordination across quality, warranty, engineering, and service. Participants also examined how predictive intelligence is shifting the conversation from responding to warranty events to identifying issues before claims ever occur.
Inside the Factory: Warranty Decision-Making in Practice
Join MAPconnected’s Spring Club Study & AI-SWLM Think Tank Meetup on June 17–18 in Houston, where OEM leaders step into a live factory environment to benchmark how warranty decisions are made in practice. This is a working session—not a conference—moving through real-world workflows from diagnosis and repair to claim submission and adjudication to identify where friction, rework, and inconsistency occur. The AI-SWLM Think Tank will run alongside the study, focusing on practical AI use cases to improve diagnostics, strengthen claim accuracy, and support better end-to-end decision-making across the warranty lifecycle.
HOT OFF THE PRESS: Warranty Management Study: Dealer-Level Insights & Benchmarking
Now available for purchase, MAPconnected’s latest study, Warranty Management: From Operational Burden to Strategic Advantage, takes a dealer-perspective view of how warranty operations perform in real-world environments—highlighting where friction occurs, what’s working, and how organizations compare across OEMs. Built from input across 30+ OEMs and grounded in dealer, supplier, and practitioner insight, it delivers practical benchmarking across automotive, RV, powersports, agriculture, and industrial sectors. The study surfaces actionable visibility into claim workflows, approvals, documentation, and system usability, helping teams identify operational gaps and improvement opportunities. Member pricing $495.
Join Us at MAPconnected’s Upcoming Events
Why Leaders Participate in MyWarrantyNetwork Events & Engagement Tools
- Access to session insights, recordings, and Think Tank initiatives
- Role-specific peer benchmarking across the service & warranty lifecycle
- Facilitated, executive-level discussions with direct peers
- Ongoing collaboration through the MyWarrantyNetwork Members Hub
- Peer benchmarking. Member-driven agendas. Real operational insight.
I’m happy to answer any questions as you consider which membership is the best fit for your organization. Email me at info@mapconnected.com or fill out an online form.
