As the countdown to Detroit begins, the MAPconnected community is driving progress across service and warranty innovation. Here’s a look at the latest milestones on the road to October. AI-SWLM Think Tank Recap On September 10th, MAPconnected hosted its latest AI-SWLM Think Tank, bringing together 10 OEMs to advance the role of artificial intelligence in […]
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Video: Spotlight on Dean Ricciardulli, CEO CartecIQ
At the upcoming 2025 Vehicle Service & Warranty Lifecycle Summit, Dean will present: The AI Revolution In Automotive IT: From Buzzword To Breakthrough The automotive aftermarket is entering a new era where AI is no longer optional—it’s transformational. Success won’t go to the biggest players, but to those who understand workflows, interpret complex data, and […]
Video: Reimagining Service Strategy: Spotlight on Chrystelle Lachance
What does it take to transform service operations into a true driver of customer loyalty and business growth? Few leaders are more qualified to answer that question than Chrystelle Lachance, who brings over 15 years of global experience in service and support operations. At the upcoming 2025 Vehicle Service & Warranty Lifecycle Summit, Chrystelle will […]
Speaker List: Transforming Warranty & Service: October 20-22 2025
Join us in Detroit as we bring together the brightest minds driving change in warranty and service lifecycle management. No other event offers such powerful opportunities to benchmark performance, gain actionable insights, and make smarter, more efficient decisions across the entire warranty service lifecycle. 🟩 Last ticket discounts expire 9/26 🟩Reserve now!
Video: Two Joshs, One Case Study That Could Change How We Think About EV Warranty
We’re excited to announce a unique case study presentation at the 2025 Vehicle Service & Warranty Lifecycle Summit featuring Joshua Shuck – Special Tools & Dealer Equipment Manager at General Motors and Joshua Linton – Global Director, Technical Product Management at Midtronics. As client and provider, the “two Joshs” are teaming up to deliver an […]
Video: Meet Sarah Huff Cummins’ Director Global Warranty Systems
What Does It Take to Elevate Warranty from a Cost Center to an Award-Winning Capability? Cummins unpacks the turning points of its multi-year journey with Syncron—why they acted, how they executed, and the cultural moves that stuck. 🎥 Watch a snippet from our interview with Sarah Huff, Director of Global Warranty Systems at Cummins. She […]
Taking the Stage: Sarah Huff, Director, Global Warranty Systems at Cummins
As the automotive industry continues to evolve, leaders who can connect business systems with operational excellence are setting the pace for innovation. At the 2025 Vehicle Service & Warranty Lifecycle Summit, we’re proud to welcome Sarah Huff – Director, Global Warranty Systems at Cummins. Sarah and her team were recently honored for their award-winning Integrated […]
New This Year: Connected Commercial Vehicles Roundtable
🚚 Driving Resilience & Innovation Across the Commercial Vehicle Lifecycle 🎥 Watch a short interview from our show chair, Steve Schmith’s video here: https://www.youtube.com/shorts/XSjLt6vudVQ For the first time, we’re dedicating a focused track to exploring how connectivity, telematics, and data are reshaping fleet operations, warranty, and the vehicle lifecycle. 👉 From scaling innovation and unlocking […]
Experience AI Use Cases in Action – Reserve Your Spot
The countdown is on: 🔸 One Week to Go! Reserve your Spot! Our next AI-SWLM Think Tank goes live September 10—and you don’t want to miss it. 🔸 See how industry leaders are putting AI to work across the Service & Warranty Lifecycle with real-world use cases that deliver measurable results. 📺 Watch this short […]
Recordings Now Live: AI-SWLM Meetups — June & July
This summer, the AI-SWLM Think Tank unveiled its first AI Use Case Roadmaps, turning collaborative industry insights into actionable, generative AI solutions for warranty and service operations. With sessions in June and July, we explored how Agentic AI is transforming claims adjudication, maintenance optimization, and dealer support. Each roadmap demonstrated practical, measurable outcomes — proving […]