Across the automotive and equipment ecosystem, organizations are navigating a fundamental shift in how decisions are made. Artificial intelligence is no longer experimental—it is becoming an operational requirement. Nowhere is this more evident than across service parts and warranty operations, where complexity, volume, and cost pressures collide. Ashok Kartham, CEO of Circuitry.ai and long-time industry […]
News
Why OEM Leaders Are Re-Examining Cost Sharing and Supplier Administrative Burden
Administrative complexity continues to slow supplier cost sharing efforts across OEM organizations. The launch of MAPconnected’s Purchasing & Cost Sharing Xchange Group reflects a growing need for peer benchmarking and practical approaches that reduce friction while preserving governance.
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February 4, 2026 Newsletter: This week’s MAPconnected newsletter highlights the upcoming Leadership Xchange Groups and features a member perspective from Jennifer Jones of Ford Motor Company on the value of peer-level dialogue.
Quality is a long game, not a spreadsheet
In a recent conversation with Jennifer Jones, Global Lifetime Warranty Chief at Ford Motor Company at Service & Warranty Lifecycle Summit, we explored how Ford is redefining the way it thinks about warranty and quality. Rather than focusing on warranty spend, Jennifer described a strategic shift toward lifetime quality—improving product reliability from the start and […]
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January 22, 2026 Newsletter: Save the Dates! Our member-driven Leadership Xchange Groups focused on executive-level Service Warranty Lifecycle Management benchmarking are launched!
Survey & Study Services
Powered by Member Insights MAPconnected’s Survey and Study Services deliver objective, real-world insight into how processes, systems, and policies perform across OEMs, suppliers, and dealers. Through MyWarrantyNetwork members insights, we combine structured surveys, peer benchmarks, and practitioner input to reveal what’s working, where friction exists, and how organizations compare. Drawing on insights from MAPconnected members, […]
You’ve been waiting… the official roll-out of the Leadership Xchange Groups starts now!
🎉Year 6 Begins With A Bang! 🎉 Members have been asking for deeper, more targeted benchmarking around strategy, governance, and enterprise‑level impact—and that’s exactly what we’re bringing forward. Our Leadership Xchange Groups are built to become fully member‑driven, giving you the space to shape the agenda and dive into the topics that matter most to […]
From Theory to Execution: What OEM Leaders Shared at the MAPconnected VIP Dinner
At the VIP Dinner during the MAPconnected Service & Warranty Lifecycle Summit, the conversation moved quickly beyond theory and into execution. Sponsored by the AI-SWLM Think Tank, this closed-room discussion helped kick off the Summit with a candid look at how AI is already reshaping the front lines of service and quality inside OEMs. […]
Challenges and Costs Of Servicing Electric Vehicle Battery Packs 4/20/23 MAPconnected Webinar
Recording from our live webinar where we discussed the Costs and Service Challenges Of Transitioning To Electric Vehicle Battery Service. An extremely relevant and important topic of interest across the Warranty Lifecycle for OEM’s and Fleet & Service Managers which included sub-topics such as: -Deciding the battery service strategy that fits your business -Costs & […]
Breaking Barriers to EV Adoption as New Service & Customer Sources Are Created
Electric vehicles (EVs) present unique challenges and opportunities for dealerships. In this summit highlight, industry experts dive into the critical role of dealers in overcoming EV adoption barriers and creating success stories: Addressing Key Barriers: Charging infrastructure, cost of ownership, range anxiety, and battery concerns. Dealer Impact: How well-trained teams and in-store expertise are building […]