Every AI-SWLM Think Tank meet-up has uncovered something new — from rethinking how warranty data flows to mapping early warning systems that change how OEMs, dealers, and suppliers collaborate. On October 20, that same spirit of discovery comes alive in a full day of programming at the 2025 Vehicle Service & Warranty Lifecycle Summit, culminating […]
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🌟 Welcome Stellantis First-Time Speakers
We’re thrilled to welcome Stellantis to the Summit stage for the very first time. Together, Bruce and Ron will lead the session Unlocking Quality Through Data on Tuesday, October 21 | 1:00 – 1:40 PM. In this discussion, they’ll explore how advanced data tools—and smarter use of warranty data—can transform complexity into actionable insights that: […]
Case Study Spotlight: Maximizing Customer Lifetime Value Through Feedback & Reputation Management
Customer feedback is more than a metric — it’s a strategy for growth, retention, and long-term profitability. At the 2025 Vehicle Service & Warranty Lifecycle Summit, attendees will get an inside look at how one of the nation’s top dealer groups is harnessing feedback and reputation management to maximize customer lifetime value. In the context […]
Momentum Builds Ahead of the 2025 Vehicle Service & Warranty Lifecycle Summit
As the countdown to Detroit begins, the MAPconnected community is driving progress across service and warranty innovation. Here’s a look at the latest milestones on the road to October. AI-SWLM Think Tank Recap On September 10th, MAPconnected hosted its latest AI-SWLM Think Tank, bringing together 10 OEMs to advance the role of artificial intelligence in […]
Video: Spotlight on Dean Ricciardulli, CEO CartecIQ
At the upcoming 2025 Vehicle Service & Warranty Lifecycle Summit, Dean will present: The AI Revolution In Automotive IT: From Buzzword To Breakthrough The automotive aftermarket is entering a new era where AI is no longer optional—it’s transformational. Success won’t go to the biggest players, but to those who understand workflows, interpret complex data, and […]
Video: Reimagining Service Strategy: Spotlight on Chrystelle Lachance
What does it take to transform service operations into a true driver of customer loyalty and business growth? Few leaders are more qualified to answer that question than Chrystelle Lachance, who brings over 15 years of global experience in service and support operations. At the upcoming 2025 Vehicle Service & Warranty Lifecycle Summit, Chrystelle will […]
Speaker List: Transforming Warranty & Service: October 20-22 2025
Join us in Detroit as we bring together the brightest minds driving change in warranty and service lifecycle management. No other event offers such powerful opportunities to benchmark performance, gain actionable insights, and make smarter, more efficient decisions across the entire warranty service lifecycle. 🟩 Last ticket discounts expire 9/26 🟩Reserve now!
Video: Two Joshs, One Case Study That Could Change How We Think About EV Warranty
We’re excited to announce a unique case study presentation at the 2025 Vehicle Service & Warranty Lifecycle Summit featuring Joshua Shuck – Special Tools & Dealer Equipment Manager at General Motors and Joshua Linton – Global Director, Technical Product Management at Midtronics. As client and provider, the “two Joshs” are teaming up to deliver an […]
Video: Meet Sarah Huff Cummins’ Director Global Warranty Systems
What Does It Take to Elevate Warranty from a Cost Center to an Award-Winning Capability? Cummins unpacks the turning points of its multi-year journey with Syncron—why they acted, how they executed, and the cultural moves that stuck. 🎥 Watch a snippet from our interview with Sarah Huff, Director of Global Warranty Systems at Cummins. She […]
Taking the Stage: Sarah Huff, Director, Global Warranty Systems at Cummins
As the automotive industry continues to evolve, leaders who can connect business systems with operational excellence are setting the pace for innovation. At the 2025 Vehicle Service & Warranty Lifecycle Summit, we’re proud to welcome Sarah Huff – Director, Global Warranty Systems at Cummins. Sarah and her team were recently honored for their award-winning Integrated […]