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Advanced Warranty Claim Edits to Improve Lifecycle

Hallie Spetnagel, Warranty Manager – PETERBILT MOTORS

Paul Rogers, Senior Manager Warranty – NISSAN NORTH AMERICA

James Jensen, National Warranty Manager – KENWORTH TRUCK

  • What is the right amount of claims for manual accessing versus auto adjudication
  • How do you create edits for Technician Training Requirements
  • Linking analytics to edits
  • Process, Successes/Shortfalls