AI Service Warranty Lifecycle Management Archives

SAVE THE DATE: Vehicle Service & Warranty Lifecycle Summit (Oct 20-22, 2025)

Driving Efficiency with AI: Recap of the 2024 Summit

At the 2024 Vehicle Service & Warranty Lifecycle Summit, industry leaders explored cutting-edge solutions to streamline processes and reduce human error. From quality code predictions and AI-driven technician comment analysis to leveraging failure type clusters, the focus was on improving claim entry and communication. Highlights included enhancing diagnostic tools, integrating technicians into the quality feedback loop, and fostering trust with customers. This recap showcases the transformative role of AI in advancing warranty and service operations.

Join us in 2025 to stay ahead of the curve!

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Tweddle Group – What is Guided Diagnostics?

What is Guided Diagnostics?

The Industry’s Most Advanced Diagnostics Solution

Guided Diagnostics is the first system to apply a semantic network model in the dynamic prescription of troubleshooting procedures.

Traditional diagnostic systems are little more than a digital presentation of old-school printed diagnostic trees—static IF/THEN procedural flowcharts which lock the technician in to long, time-consuming step-by-step discovery processes.

Guided Diagnostics takes full advantage of the algorithmic intelligence inherent in connected digital systems. On first use, GD identifies hidden connections between issues and root causes, driving the technician to the most likely root cause.

And thanks to its network architecture, Guided Diagnostics reasoning engine ingests data from every diagnostic session, becoming more intelligent—and increasing technician efficiency—with each subsequent use, so your technician teams collectively increase the system’s value as it boosts their efforts in the field.

Why Worry About Boosting Technician Teams?

U.S. service operations face an array of compounding challenges. These challenges impact warranty costs, raise prices for customers and shrink the profitability of service as a whole.

The growing technician shortage represents the largest—and most immediate—threat to service profitability. U.S. Department of labor statistics indicate there are 750,000 technicians currently servicing automotive products. The most experienced segment of this population is presently aging into retirement.

To maintain workforce in the face of this mass exit, the industry requires an influx of 76,000 technicians per year. But the number of annual postsecondary technical training graduates has fallen 34% since 2012. As of this writing, only 39,000 new technicians graduate from the appropriate technical training each year—just over half the necessary number.

The Rising Costs of the Technician Crisis

Those techs who remain in the service bays will be forced to deal with massive product variation and unprecedented levels of product complexity. Familiar vehicles are now stacked with ECUs (Electronic Control Units) and new ADAS (Automatic Driver Assistance Systems) technologies—to the extent one interviewed technician commented, “You have to be a mechanic and an IT specialist now to work on these vehicles.”

BEVs (Battery Electric Vehicles) have also made it to the service bay, and while these vehicles may be simpler, they’re completely unfamiliar to technicians, and many technicians actively avoid BEV repair orders.

When multi-symptom/multi-DTC (diagnostic trouble code) failures confront technicians—whether they’re new on the job or highly experienced—the only viable solution is trial-and-error discovery. This “try it and see” methodology:

• Adds minutes, hours—even days—to the repair process
• Harms customer satisfaction
• Causes parts damage to products
• Raises warranty costs

It’s easy to understand the repercussions of these trends: it takes longer—and costs more—to perform a repair than at any point in history, and on the current trajectory things will only get worse.

Even as the industry works out ways to replenish its tech community over the next 10 years, service operations must find immediate methods to counteract the growing resource shortage, along with ways to make technicians more effective in the service bay.

MAPConnected Q/A: Leveraging AI In Service and Warranty

Key takeaways from the MAPConnected Service & Warranty Lifecycle Summit

AI, Data, and Collaboration: Key Moments from Day 1 of the Summit

What Was Covered?

“How to Make the Most of Your Data”

Bridgestone: Understanding how field data may be influenced by market conditions and return process.
Nissan & Viaduct & Rockwell Automation: Using machine learning, telematics and repair timelines to uncover root causes and drive process improvements.
Sogefi & GM: Identifying OEM & supplier accountability.

Service & Warranty Lifecycle AI Think Tank VIP Shark Tank Dinner 2024: Oct 21

You’re invited 10/21: Tickets Just $295
Service & Warranty Lifecycle AI Think Tank Dinner

The AI revolution in the Service & Warranty Lifecycle is real! Join us for a networking dinner as we showcase these emerging AI companies:

Recalls: BizzyCar | Quality: Viaduct |
Diagnostics: Amber |Technical Services: Circuitry

Shark Tank Startups | Audience Judging | Networking & Social Dinner

Get Your Tickets Here!

🦈Shark Tank VIP Dinner, Leadership Exchanges & More at the Warranty Lifecycle Summit – See Who’s Coming!

We’re thrilled to announce the exciting lineup planned for the Vehicle Service & Warranty Lifecycle Summit later this month! Here’s a sneak peek at what’s in store for you. Read down through to get the FULL AGENDA – SEE ALL THE NEW EVENTS – LEARN WHO YOU WILL MEET THERE!

Download Full Agenda

Event Schedule!

10/21 Workshop: Automated “Rebuild vs. Replace Processes”

10/21 Service & Warranty Lifecycle AI Think Tank Dinner

10/22/23 Main Summit

10/23 Technical Services & Diagnostics Roundtable

10/23 Recall, Customer Campaigns & Legal Roundtable

10/24 EV Service, Operations & Aftersales Summit

10/23 Leadership Exchange Benchmark Groups

Warranty Administration: Nissan Group of North America | Purchasing & Supplier Cost Sharing: General Motors Parts Return & Quality Analysis: International Motors

Download Full Agenda

Look Who’s Coming!

Join industry leaders from across the warranty and service value chain.

See Full Attendee List

You’re invited 10/21: Tickets Just $295
Service & Warranty Lifecycle AI Think Tank Dinner

The AI revolution in the Service & Warranty Lifecycle is real! Join us for a networking dinner as we showcase these emerging AI companies:

Recalls: BizzyCar | Quality: Viaduct |
Diagnostics: Amber |Technical Services: Circuitry

Shark Tank Startups | Audience Judging | Networking & Social Dinner

Get Your Tickets Now!

Download Agenda

SPECIAL NOTE FROM FEATURED PARTNER:

Congratulations to Ubiquiti Inc.: Sept 2024 marked 25 years serving the Service & Warranty Lifecycle!

Join their Fall 2024 Info Exchange “At Your Service – Chatting Up AI Details” taking place at the Westin Southfield Hotel, half-day Wednesday October 23 and full-day Thursday October 24. Those interested to participate may request an invitation here: https://www.ubiquiti.com/events/info2024/

Stellantis Uses Gen-AI & Tech to Enhance the Customer Experience

Stellantis Uses Gen-AI & Tech To Enhance The Customer Experience

The Summit in its 4th year once again strikes at the challenges that are top of your priority list. From the first panel discussion to the closing keynote, every session has been shaped by your peers to be directly relevant, deeply informative, and immediately actionable within your team.

ELEVATING AGENT PERFORMANCE TO NEW HEIGHTS

Discover with Daniel the details behind cataloging customer care processes globally at Stellantis and crafting best practice strategies that address even the most challenging scenarios, including recalls.

Daniel will also share his journey with Generative AI, a transformative force in customer interactions and operational workflows.

Join us for #MAPconnected24 and Experience THE ADDED FORMATS!
Recall, Customer Campaigns & Legal Roundtable Oct 23
Technical Services & Diagnostics Roundtable Oct 23
EV Service, Operations, and Aftersales Summit Oct 24

Download Brochure!

Look Who’s Been Attending

View All Participating Companies

Testimonial:

“MAPconnected really fosters a culture of innovation, providing opportunities for collaboration, knowledge sharing, exchanging best practices” Warranty Performance Supervisor – GENERAL MOTORS

Reach out here for any further information: info@mapconnected.com
Looking forward to another great event!

Kind regards, Pam Walter

Copyright © 2024 MAPconnected, All rights reserved.

June 2024: Driving Preventive Actions With AI Using Field Data Pre-Work for Webinar

Driving Preventive Actions With AI Using Field Data Pre-Work for Webinar

We would appreciate your input. All answers are confidential and will not be attributed to you and your company.

Driving Preventive Actions With AI Using Field Data Webinar: MAPconnected + Mentor Systems

Webinar has passed but sign-up below to receive the recording and the presentation content

In our past virtual events and at the annual Vehicle Service & Warranty Lifecycle Summit, we’ve identified a common enthusiasm among enterprises to incorporate AI into their Warranty Lifecycle. However, for many, the initial steps have been gradual and replete with learning opportunities.

In this new session, we will focus on practical implementations, presenting detailed case studies of businesses that are not merely collecting field data but are also utilizing it to initiate targeted preventive measures.

We invite you to join our peer-to-peer discussions to explore the transformative power of AI on the Warranty Lifecycle and to discuss best-in-class ways to harness your data to its fullest potential.

SIGNUP TO RECEIVE THE RECORDING AND THE PRESENTATION CONTENT NOW!

Facilitator: Kreg Kukor, Principal & Chief Engagement Officer MENTOR SYSTEMS

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Bridgestone Hosts MAPconnected Club Study May 7-8

Club Study: 2-days Benchmarking + Distribution Center Tour + Networking Dinner

Tag: AI Service Warranty Lifecycle Management

Driving Efficiency with AI: Recap of the 2024 Summit

Tweddle Group – What is Guided Diagnostics?

Download the Guided Diagnostics Sample Session Factsheet

What is Guided Diagnostics?

The Industry’s Most Advanced Diagnostics Solution

Why Worry About Boosting Technician Teams?

The Rising Costs of the Technician Crisis

Fix it Right the First Time, Every Time

See a Guided Diagnostics Sample Session

Download the Guided Diagnostics Sample Session Factsheet

MAPConnected Q/A: Leveraging AI In Service and Warranty

Key takeaways from the MAPConnected Service & Warranty Lifecycle Summit

AI, Data, and Collaboration: Key Moments from Day 1 of the Summit

What Was Covered?

Service & Warranty Lifecycle AI Think Tank VIP Shark Tank Dinner 2024: Oct 21

🦈Shark Tank VIP Dinner, Leadership Exchanges & More at the Warranty Lifecycle Summit – See Who’s Coming!

Event Schedule!

10/21 Workshop: Automated “Rebuild vs. Replace Processes”

Look Who’s Coming!

Stellantis Uses Gen-AI & Tech to Enhance the Customer Experience

Testimonial:

“MAPconnected really fosters a culture of innovation, providing opportunities for collaboration, knowledge sharing, exchanging best practices” Warranty Performance Supervisor – GENERAL MOTORS

June 2024: Driving Preventive Actions With AI Using Field Data Pre-Work for Webinar

Driving Preventive Actions With AI Using Field Data Pre-Work for Webinar

Driving Preventive Actions With AI Using Field Data Webinar: MAPconnected + Mentor Systems

Download the Guided Diagnostics Sample Session Factsheet

What is Guided Diagnostics?

The Industry’s Most Advanced Diagnostics Solution

Why Worry About Boosting Technician Teams?

The Rising Costs of the Technician Crisis

Fix it Right the First Time, Every Time

See a Guided Diagnostics Sample Session

Download the Guided Diagnostics Sample Session Factsheet

What Was Covered?

Event Schedule! 10/21 Workshop: Automated “Rebuild vs. Replace Processes”

Look Who’s Coming!

Testimonial:

“MAPconnected really fosters a culture of innovation, providing opportunities for collaboration, knowledge sharing, exchanging best practices” Warranty Performance Supervisor – GENERAL MOTORS

Driving Preventive Actions With AI Using Field Data Pre-Work for Webinar

Event Schedule!

10/21 Workshop: Automated “Rebuild vs. Replace Processes”