Join MAPconnected Warranty & Aftercare Services Network for our latest onsite facilitated club study hosted by General Motors at Cole Engineering Center Warren, MI. GM will offer an overview to the history and their present-day Warranty Claim Processes & Systems along with a tour of GM’s Warranty Parts Center in this exclusive interactive 1.5 day […]
Club Study Benchmarking Event
Vehicle Recall Risks and Costs Survey & Round Robin
Take Survey Now Our Vehicle Recall Risks and Costs Survey takes just 5-minutes to learn your relative peer performance in the areas of: Compliance | Consumer Outreach | Data Mitigation | Data Strategies | Cost Recovery All replies are confidential and your answers will not be attributed to you or your company. All survey respondents will […]
January 2024: Customer Warranty Satisfaction Survey
We would appreciate your input within the attached survey regarding Supplier Warranty Satisfaction. Please fill out the survey by January 26th and receive the full results January 30th in the Virtual Round Robin. All answers are confidential and will not be attributed to you and your company. If this is not your area of expertise, […]
RECORDING: Using AI In Warranty Claims Adjudication Virtual Benchmark Round Robin
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Next up! Using AI In Warranty Claims Adjudication Round Robin
https://archive2024.mapconnected.com/wp-content/uploads/Virtual-RR_2.png JUNE 15th: 3-4:00 pm ET (virtual Round Robin) AI IN WARRANTY CLAIMS ADJUDICATION Using Artificial Intelligence (AI) As An Anomaly Detection Tool Establishing AI/ML KPI’s, Rules, and other Tools Free for Member OEMs and Tier Suppliers / Non-Member Test Drives ($295.00). Join us to understand relative performance and hear best-in-class Artificial Intelligence (AI) processes…… […]
MAPconnected’s Club Study: Are you using Artificial Intelligence (AI) in Warranty Claims Adjudication?
The survey is designed to identify if and how Artificial Intelligence (AI) is used to aid Warranty Claims Adjudication and what KPI’s or other tools are being used. [advanced_iframe src=”https://us7.list-manage.com/survey?u=a0e86c15b893786354999e831&id=e40d58fb58&e=*|UNIQID|*” width=”100%” height=”600″]
June 15: Using AI In Warranty Claims Adjudication Virtual Benchmark Round Robin
https://www.mapconnected.com/wp-content/uploads/June-15th-VRR-1.png Virtual Benchmark Round Robin Member OEMs & TIER SUPPLIERS – FREE Non-Member Test Drive – $295.00 Join us in a 60-minute facilitated round-robin benchmark opportunity to understand relative performance and hear best-in-class processes from your industry peers regarding: Using Artificial Intelligence (AI) As An Anomaly Detection Tool Establishing AI/ML KPI’s, Rules And Other Tools […]
Navistar’s Advanced Technology Center onsite facilitated benchmarking group visit
We had our 1st onsite facilitated benchmarking group visit Navistar’s Advanced Technology Center near San Antonio Texas with 7 OEMs (18pp total) last week which included representatives from: BraunAbility – Caterpillar – Cummins – Ford – GM – Navistar – Nissan and moderated by Mike Roberts, MR Insights.
NEXT UP! New Benchmarking Opportunities March 21: Turning Warranty Data Into A Continuous Improvement Tool & May 16: Navistar Hosts Parts Return & Supplier Recovery Best-In-Class Processes
Peer-To-Peer Insights: MARCH 21ST Turning Warranty Data Into A Continuous Improvement Tool: Benchmark Round Robin (OE’s and Tier Suppliers) RESERVE YOUR SPOT Upcoming Events: APRIL 19TH Challenges And Costs Of Servicing Electric Vehicle Battery Packs: Featured Business Partner Webinar (open to all) REGISTER NOW Parts Return & Supplier Recovery Facilitated Onsite Club Study: MAY 16THHalf-Day […]
NEXT UP! This Tuesday, March 21st 3:00-4:00pm ET
March 21st Turning Warranty Data Into A Continuous Improvement Tool Benchmark Round Robin (OE’s and Tier Suppliers) https://www.mapconnected.com/wp-content/uploads/JASON-PAYNE.png Facilitator: Jason Payne Former Head of Global Warranty Management, Sensata Technologies and President and CEO, JPSI