Introducing the TAC Leadership Exchange A Peer-Led Forum for OEMs Operating Technical Assistance Centers In the evolving world of aftersales and dealer support, Technical Assistance Centers (TAC) play a pivotal role. To support and strengthen this mission, MAPconnected is proud to introduce the TAC Leadership Exchange—a new peer-driven benchmarking forum for OEMs operating TACs across […]
Technical Services Diagnostics
TAC Leadership Exchange Group Launched!
We invite you to join the TAC Leadership Exchange Group A peer-driven forum for OEMs and Suppliers operating Technical Assistance Centers Why Join? This newly formed group offers OEMs a strategic space for benchmarking and collaboration—sharing operational insights, exploring best practices, and shaping KPIs that drive exceptional dealer warranty and repair support services. What to […]
Survey: Improving Warranty Coverage Accuracy
Got 5-minutes? A member OEM has tapped MAPconnected Vehicle Service & Warranty Lifecycle Network to gather insights on improving warranty coverage accuracy. This quick survey will spotlight best practices and tech-driven strategies to detect issues like customer abuse, emissions tampering, unapproved calibrations, and incomplete repairs. All responses are anonymous, and participating OEMs will receive a […]
Tweddle Group – What is Guided Diagnostics?
What is Guided Diagnostics? Download the Guided Diagnostics Sample Session Factsheet What is Guided Diagnostics? The Industry’s Most Advanced Diagnostics Solution Guided Diagnostics is the first system to apply a semantic network model in the dynamic prescription of troubleshooting procedures. Traditional diagnostic systems are little more than a digital presentation of old-school printed diagnostic trees—static […]
Tweddle Group – Transforming Service, Warranty, and Recall Efficiency
What You Missed at Technical Services & Diagnostics Roundtable!
Innovative & Automative Driven Dealer Service & Warranty Lifecycle Operations The Roundtable highlighted how to leverage AI & connected vehicle data to help with diagnostics, enabling technicians and reshaping vehicle service and warranty management. Here are 2 key case study takeaways: Improving Technical Services To Deliver Better Service: The Warranty Manager from International Motors presented […]
Technical Services & Diagnostics Roundtable at Service & Warranty Lifecycle Summit Series: Oct 23
10/23 12-5:00 pm – Purchased separately @ $495 or included in your MAIN SUMMIT 2 or 3-day Ticket. TOPICS: Technical Services & Diagnostics Roundtable -How Diagnostics Impact The Full Claim Lifecycle -Guided Diagnostics: Pros and Cons -Technical Publications, Creation & Utilization -Cutting Edge Diagnostics Equipmenent & Technologies -Service Labor Times Development & Trends
How Diagnostics Impact the Full Claim Lifecycle Guided Diagnostics:
Pros and Cons Technical Publications, Creation & Utilization Cutting Edge Diagnostics Equipment & Technologies Service Labor Times Development & Trends OTA’s Discussions & more…
Technical Services and Diagnostics Roundtable New Sponsors at Vehicle Service & Warranty Lifecycle Summit
Key Topics 2024 To Include:
Keeping Your Technical Information Out Of Jail Webinar: Canoo + Tweddle Group + MAPconnected
Webinar has passed but sign-up to receive the recording and the presentation content Request here Rules and regulations. Fines and penalties. Product launch delays…..Technical information is riskier than you think. Manufacturers face a growing list of legal requirements impacting every aspect of their technical information—from CARB and NHTSA to new EU legislation. Our interactive speaker […]